Laptop shuts suddenly after new battery

I've been having this problem with my Dell XPS13 9343. My battery was old and not charging well, so I bought a generic battery and this problem started up. So then I thought it was the dodgy battery and found a DELL branded new JD25G battery - still has the problem. So I'm just keeping the warnings off and the low/critical battery action when plugged in to 'do nothing'.

Funnily enough, when working on battery alone, it never suddenly goes to critical/low battery status and runs fine until it does actually get low on battery.

Good morning,

Hi guys, i would like to say that i changed my generic battery to an original one and the problem never happened again (at least for me), good luck.

A simple workaround is to go into the Device Manager and Disable the Devices listed under Battery. Works for me. Still I am able to use the battery or wall current just no battery icon on the task bar

I like the solution further down the page better. Change the power management settings.

Friends,

I recommend the following procedure: unplug laptop from the mains, continue working, and let new battery discharge from 100% to 10% or slightly less. Then plug it back to recharge till 100%. Repeat this discharge / charge cycle up to 5 times if needed. Turn off the laptop for the 1st and perhaps also 2nd recharge, but continue using it while it discharges. If there are no automatic shutdowns, let the battery recharge while the laptop is turned on and you're using it. Let us know how many cycles before automatic shutdowns disappears. You may receive some alerts during this process (e.g., charger not supplying enough power) that can be ignored. A single complete discharge this afternoon solved the problem for me (though I've continued through 3 cycles already). 

Bought in April 2016, my Dell XPS 13 (Skylake) exhibited the symptoms described on this thread after replacing 3 days ago a bulging battery that was otherwise working fine. Dell Power Manager reported new battery to be genuine Dell, though manufactured by Samsung SDI, and to be in excellent health (see attached screenshot):

When I brought the battery back to the repair shop the next day, they attempted fix the problem by calibrating the battery using freely available 3rd party tools. The same shop had previously replaced my battery in August 2017 and after 5 such charging cycles (100% > 10% >100%), it powered the laptop for the expected number of hours. There were no sudden shutdowns as began happening now with this "enhanced" battery.

I don't doubt that these lithium-ion batteries do not suffer from the memory effect of their NiCd and NiMH predecessors, which had to be conditioned through such deep charging cycles for regular use:

https://discussions.apple.com/docs/DOC-9732 

However, I don't see how the increasingly intelligent power systems of these newer laptops (and cellphones) can communicate with and adapt to such "smart" batteries, when they are not initially allowed to expose their behaviors through such conditioning cycles. Like others complaining on this thread, I too tend to use my Dell notebook as a desktop (and leave my iPhone at 100% on its charging stand), except when traveling.

Even if "enhanced" as compared to the original battery that came with your laptop, my success suggests that the host system is capable of learning its advanced capabilities and controlling them, but only if you give both the chance to do so. Trying to "outsmart" the intelligence embedded in these systems and their components by implanting "fake news" to mislead or strongarm their honest communications, i.e., setting parameters intended to trick them into behaving normally, is a (longterm) risk that might eventually do more harm than good....

Looking forward to hearing some other success stories,

Sunthar

I have two different observations about this problem.  I'm still trying to resolve, but I think I'm getting closer to a fix, or at least a viable workaround.  But, first, a quick "back story."  

Back story: My problem with my Latitude E6520 is exactly how others have described it.  But in my case, I noticed a very specific pattern.  If I operated entirely off of the battery, I was fine.  If I was operating off of AC power while the battery was charging, I was still fine.  But once the battery reached 100%, if I stayed on AC power, it was only then when I would abruptly switch to hibernate mode, sometimes with a warning that the battery reached a critical level.  When I first noticed the pattern, I had the battery replaced, but even the replacement behaved the same way.

So here's Observation #1.  I reviewed @Mareks360 's instructions and I agree with them.  But in addition, I call for one more step.  In "Advanced settings," after completing the step for "Low battery action," I would scroll through the list and look for "Critical battery action."  For "Plugged in," change the hibernate setting to "Do nothing."  So that should cover situations like mine where the laptop's communication with the battery glitches out to the point where the battery reports less than 5%.  So I just did that and I will see if things improve.  

Now for Observation #2.  My recent workaround is to have the power cord in my laptop while it's charging, to remove the cord once it reaches 100%, and then operate off of the battery whenever possible.  The problem with that is I'm constantly having to plug and unplug the cable, perhaps even much more than in ordinary use.  So to try to mitigate the wear and tear, I put an on/off switch that's in line with the power cable.  I'm currently using an Amazon Echo Plug for this purpose (because I had a spare), but any power strip or tap with an on/off switch should fit the bill.  So now I carefully watch the battery level while I'm using the device.  If it gets low, I trigger the charger to on, and when I see that it's at or near 100%, I trigger it off.  

Only I will first see if the fix from Observation #1 resolves the whole thing.    

Thanks, 
---Sandy 

Blame DELL!!!!  They should sell their replacement batteries on thier site as a minimum, BUT they dont.  Bloody ridiculous I can't buy a battery for a 3 year old laptop!!!  Have to buy from third party because I refuse to send my laptop for repairs when I should not need to send it anywhere.  A battery is not hard or dangerous to replace so trust people to replace their own batteries dell!!!!

Totally agree.  There is no logical reason to not allow people to buy a replacement battery if Dell refuses to supply a replacement battery.  I have an old XPS 9343 and recently needed to replace the battery.  In Aus they dont supply any Dell batteries and I noticed new systems come with an integrated battery.  If this continues I will no longer be buying Dell.  If other laptop manufacturers follow suit I will be buying PCs only in future and no more laptops.  It is a waste of money and the worlds resources to require people to upgrade when a battery dies.  The 9343 is still functional and there is no need to replace the laptop other than having an issue with the battery.

Dell, either fix your battery issues or you will soon find you have very few customers.

My Dell 9343 is stuck on 43% battery and will not charge since putting in a new battery.  It is obviously not an authentic Dell battery as they don't exist except at the point of sale for the laptop, ie you cannot buy a Dell battery on it own.  The brand shows as LG, indicates it is a Dell battery S/N 7A17.

I have tried:

1> set the Critical alert action to Do nothing but it doesnt allow me to set to anything but Hibernate or Shutdown.

2> disable the battery driver in device drivers

3> set custom values for when to recharge battery to 60% instead of 50% default.

4> charge while turned off then boot to bios to check status

Now it logs an alert for a Thermal Event - System board thermal trip.  The laptop is not hot, so i can't see why it would trip any thermal alerts.  Only change has been to replace the battery.

Hi,

May I know where you bought third party battery?

Thanks.

The response from Mareks360  is the response that worked for me:

SO THE SOLUTION IS TO CHANGE DEFAULT SETTING:
In Windows 10:
Either click on battery icon, select "battery setting"
or Windows Icon, select "Settings", Sellect "System"
Then go to "Power & sleep"
Then "Additional power settings"
Then "Change plan settings"
Then "Change advanced power settings"
Then scroll down to "Battery", "Low battery action"
Then in "Plugged in" change from "Hibernate" (the stupid default) to "Do nothing"
It has been more than 48h since I changed this setting and no more unexpected "Hybernations". Only an occasional message on the screen "your battery is low". After you press OK battery status jumps back to 99% or 100%. I can live with that.

Latitude E6420 running Windows 11 with an aftermarket battery. I can confirm that this is a communication issue from the non-OEM battery to the BIOS of the motherboard, which reports to windows as a critical battery level. 

What happens:

When the laptop is plugged in and charging, while using the laptop, I notice the orange battery hardware indicator next to the HDD light on above the keyboard begins to flash orange. This is a hardware false positive for critical battery. Despite the battery being full, as soon as Windows receives the message from the BIOS that the battery is critically low, it immediately shuts down. At first I didn't see the pattern. But after it happening hundreds of times, I realized I always saw the battery indicator above the keyboard flash orange. 

Since a non-OEM battery can't communicate properly with the BIOS, it is necessary to perform a workaround within Windows to avoid unwanted shutdowns.

There are two potential solutions. 

1. Involves setting the Advanced Power Settings to "Do Nothing" for Critical Battery Actions. This is accessed via the Power and Sleep settings of Control panel, and expanding the Battery actions. I have not tested this method extensively, but what happens is that when the fault occurs, Windows 11 will say "Your Battery is Very Low" and reports a 0% charge temporarily. Then after a minute everything is back to normal. 

2. Involves disabling the "Microsoft ACPI-Compliant Control Method Battery" drivers in Device Manager. This turns off Windows listening to the BIOS power messages completely, and runs the computer as if its plugged in without a battery installed. This works while using the computer on the battery, but there is no percentage indicator of how much battery is left. This is a reliable workaround with the minor annoyance of not seeing how much battery is exhausted. However, when the battery is low, the hardware battery indicator will flash orange, indicating it's time to plug in the laptop, so you do have some warning.

Same thing on my inspiron 15 gaming 7567. Bought a second aftermarket battery after the first one has failure around the bms ( it goes extremely hot to burn the plastic case. ). 

Haven't purchased another till yesterday and installed it today and bios came up with that the battery can't indentify itself and so it can't charge.

Strange because it reports as Samsung SDI Dell within AIDA64 which was the same on the first aftermarket battery.

So the shop is sending me a new one and hopefully the battery will work this time.

Did rebuild a different aftermarket one on my other dell before with LG cells and it still worked after that.

I'm not going to mess with the bloated cells on my original battery.

Thank you very much, I can say this is the most reliably solution on these cases. I’m a IT Technician and I have to diagnose thousands of computers a day, I have seem battery problems or computers shutting down randomly in many dells models, now I’m sure the problem in fact is the battery, I tried this fix on 3 computers an all of them all working fine.

Joseph,

Hello JakeH1 I just removed the power management tool but i don't know is this are the problem?

Are this solution fix your problem?