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902
March 15th, 2021 00:00
Latitude 5410 BSOD
Hello community,
we have alot of issuses with our Dell Latitude 5410 right now. Most of them getting an BSOD at booting the device or after like 15 minutes of running.
I think we have simular erros referering to this thread. But the solution/microsoft kb article is never mentioned. Any of you know a solution to this problem? https://answers.microsoft.com/en-us/windows/forum/all/bsod-dell-latitude-5410/f4b3e457-163c-4db7-9159-2ad058d840dd
Kind regards
otpRocks
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DELL-Cares
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March 15th, 2021 00:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
petermuss
2 Intern
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162 Posts
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March 15th, 2021 07:00
Hello from Germany!
try to remove the latest security update KB50000802 and reboot.
Are you using Kyocera printer?
Best regards
Peter
otpRocks
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March 15th, 2021 23:00
Hey Peter,
thanks for your response. Going to try the remove of the kb and then reboot.
And yes we do use kyocera but the problem devices dont have the printer drivers installed. I have read this article already. We get the errors right after we deployed the devices. No printers involved at that point.
Best regards
otpRocks
petermuss
2 Intern
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162 Posts
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March 16th, 2021 07:00
Hello again!
Do you use ADS for deployment?
If so, update to latest release 1909 or newer.
Redeploy to the devices afterwards.
If that does not work, use a untouched W10 20H2 ISO from MS and install a single device from USB Stick.
Use "Rufus" to build a bootable (UEFI-) USB Stick with the mentioned ISO.
Feel free to drop me a pn and we can talk via phone to solve the problem.Yes, thats free of charge!
Peter