9 Posts
0
1892
December 16th, 2022 06:00
Latitude 5431 hang up problem
Latitude 5431
Hello all,
i have a new Dell Latitude 5431 here.
It unfortunately makes problems as follows:
- After some time the sound starts lagging (teams, youtube or calls).
- The Windows become sluggish and start hang
- nobody can understand me anymore
- Everything runs in slow motion
Solution: Restart....
Similarities: The notebook is connected to Dell docks
What have I done so far:
- Windows new installation
- Updated all drivers
- Changed Ram
Does anyone here have any ideas? I suspect driver problems.
It is hardly possible for me to work at the moment. Two customer meetings are canceled in the middle of it.
Thx a lot
No Events found!
MarcoTo
9 Posts
0
December 16th, 2022 08:00
Here seems no edit button therefore the following addition:
I found the following thread:
https://www.dell.com/community/Latitude/Dell-Latitude-5431-random-CPU-performance-issues/td-p/8294858/page/5
With the help of HWMonitor I was able to reproduce it this scenario.
After some Bios downgrades. (Had to disable automatic update yet) I have now downgraded to recommended 1.2.2.
Now I will monitor whether I can at least work with this workaround.
De Rob
4 Posts
0
December 23rd, 2022 05:00
We have the same issues with the Latitude 5431.
Unfortunately (in at least 3 cases) the problem isn't solved with the bios downgrade to 1.2.2
We also tried fiddling around with drivers and other versions of the Bios, but no luck up to now.
Pornsin
1 Message
0
December 24th, 2022 00:00
Same issue with latitude 5431 firmware
After try downgrade from 1.7.0 to 1.2.2 laptop work fine.
Then I try upgrade firmware from 1.7.0 to 1.8.1 release 24 Nov 2022 but still same 1.7.0 laptop lagging and cannot downgrade to 1.2.2.