12 Posts
1
25721
Latitude 5490 Audio Issues for built in speakers but headsets work
Hello all,
I have a very weird situation with my fleet of Latitude 5490's (I have a slew of them with the issue not just 1), we can temporarily fix the issue by either reinstalling the driver or removing it from device manager and re-scanning and letting it reinstall.
However after a period of time, the issue happens again where the built in laptop speakers stop working, but as the subject suggests headphones or a headset will work just fine.
I have also used Dell Command Update to do a advanced driver restore and it still happens. (Dell Command Update is installed in our fleet and scans once per week on Fridays)
I cant find any settings where the speakers are muted that I can find, the Windows OS thinks that sound is playing but just no sound coming from the speakers.
I am at a loss here, and not sure what else to do.
Thanks
JustAnotherITDay
2 Posts
0
August 31st, 2021 13:00
Hi @sking1984
What was the final Audio Driver Update version number released by Dell that fixed the problem?
I see you posted this July 2021, but the last RealTek driver update was Oct 2020.
Release date: 12 Oct 2020
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=88wmg
Appreciate the help, we have a number of 55 and 54 series laptops exhibiting this issue.
Dell support has swapped motherboards, re-installed drivers, etc. Nothing sticks.
Nick Waj
4 Posts
0
September 1st, 2021 09:00
I have version 6.0.9147.1 installed on my 5400. This page says it is compatible with 55 and 54 series. 4/6/2021 is the version date. Dell released it on 5/13/21.
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=xxj2k
Kurtwalker1985
1 Message
0
February 28th, 2022 06:00
Hu Bud, do you have a link that will direct me to the Updated/ Fixed Drivers. Im having the same problem but unsure where to get the drivers. thnx man
ktm95
2 Posts
0
November 30th, 2022 02:00
Hello, I have the same issue on three 5490.
I have installed all the driver with the newest update, but no sound, also the driver here described is not working.
Is there a working solution?
Thanks
DELL-Cares
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25.1K Posts
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November 30th, 2022 02:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.