Unsolved
1 Message
0
1341
January 10th, 2023 13:00
Latitude 5490 MIC not working
I have a 5490 and cannot get the MIC to work. It was working and one day just stopped. I have removed and re-installed the sound drivers. Windows appears to see that the Microphone is there, shows as Microphone Array but does not pick up any sound. I have ensured that the mic is not muted and even ran the windows troubleshooter but nothing is fixing the issue.
Suggestions>
No Events found!
AdrianG001
6 Operator
•
4K Posts
0
January 11th, 2023 00:00
Enabling the Microphone
The Dell Latitude's internal microphone must be enabled before it can properly function. By default the microphone is enabled, but another program or mischievous user could have disabled it. Right-click the speaker icon in the Windows 7 notification area and select "Recording Devices." Right-click "Microphone" from the Sound window and select "Enable." If you see "Disable," then the microphone is already enabled.
Microphone Levels
The internal microphone won't work if its levels are too low to pick up sound. Likewise, if the Dell microphone is muted, it will not work. Right-click "Microphone" from the Sound window and select "Properties." Click "Levels" from the Microphone Properties window. If the speaker displays a red slashed circle, the microphone is muted; click the icon to unmute it. Drag the level slider to the right to increase the microphone's sensitivity.
Audio Drivers
The microphone piggybacks on the Dell Latitude's audio drivers. If the drivers became corrupted then the microphone may not work property. Uninstalling the drivers and rebooting your system forces Windows 7 to reinstall the drivers. Click the "Start" button, type "Device Manager" and click "Device Manager from the search results. Right-click the audio driver under "Sound, Video and Game Controllers" and click "Uninstall." Restart your computer.