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teamb3

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1502

July 10th, 2020 03:00

Latitude 7370 reset / reinstalling windows help

So I need to pass my laptop on and naturally I want to reset it fresh for the next person and clear my data.

But I can't seem to do it....

When I use the inbuilt 'reset' option it runs for 20 mins and reboots and says "there was a problem resetting your pc"

So I then try another method and create a bootable USB using Dell OS recovery tool but I can't get the laptop to boot from the USB I just get a ""no book device found" error message. I've also tried changing settings in the BIOS but I just can't get it to boot.

So now I'm stuck, how do I get a fresh installation of windows 10 ?

Any help would be great.

Thanks

U2CAMEB4ME

6 Operator

 • 

6.2K Posts

July 10th, 2020 12:00

Welcome to the Dell Community @teamb3 

For a clean Windows 10 install:

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool.

Use a blank 8GB or 16GB flash drive. 

If your Laptop/Desktop is not working then use another Windows Laptop/Desktop

https://www.microsoft.com/en-ca/software-download/windows10

Here are the steps to create the W10 USB flash drive installer:

Plug in the blank USB flash drive:

CAUTION: Any content on the flash drive will be deleted.

Select “Download Tool Now” and select Run.

If you agree to the license terms, select Accept.

On the “What do you want to do?” “Page”

Select “Create installation media for another PC” then click next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.

Uncheck the “Use the recommended options for this PC” box then click next.

Select which media you want to use: “USB flash drive”

After creating the USB plug it into the Laptop/Desktop that you want to install it on.

Boot from the USB and follow the directions/instructions.

If asked to enter a product key during the installation process, select "I don't have a product key" option.

After W10 installs, you can install the drivers and available software from your Laptop/Desktop support page.

To activate W10.

WXP and WVista COA's cannot be used to activate W10.

W7 COA'S can still be used to activate W10. "xxxxx-xxxxx-xxxxx-xxxxx-xxxxx"

W10 embedded COA's will activate automatically when you go online.

Best regards,

U2

nyc10036

6 Operator

 • 

5.6K Posts

July 10th, 2020 07:00

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