Latitude 7400, multiple hardware faults

Dear All,

Didn't wanted to post this topic here, but unfortunately had to do so as the email ID "Eec_india@dell.com" seems not in a working condition, got the same from Dell India website and surprisingly found delivery failure to my sent complaint mail as mentioned below.

Refer attached SDAR pertaining to submission of my Dell Latitude 7400 laptop , service tag -    at Dell service centre, Ahmedabad.

On 11-Aug-2020, had to submit the laptop at service center due to motherboard issue, got back laptop in working condition on 14-Aug-2020 (Was informed by service center team that Motherboard has been replaced)

Started facing issues in cooling fan as well as camera and microphone, again had to visit the service center on 19-Aug-2020 for earliest resolution.

Yet till 26-Aug, I have not got any confirmation from service center on tentative date of issue resolution.

The mentioned laptop system is covered under ProSupport, however the response till now do not reflect with the commitments ensured to Prosupport customers.

Even after 1 week of laptop submission to the service center team, I am yet to get any update. No-one from support team has called to update on tentative schedule/timeline, I have to call service center every time, which also doesn't bring any resolution.