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July 2nd, 2019 15:00
Latitude e5470 with d6000 dock
I'm looking to get the d6000 dock working with my work laptop that is a e5470. I thought it would be plug-and-play since both are Dell products, but it isn't working. The dock works perfectly via the USB-C connector on my personal Samsung laptop, but my work computer uses the normal USB connection. Any advice?
thanks in advance!
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jimaah
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July 3rd, 2019 03:00
Make sure the USB-C cable is connected to the USB-A adapter on the dock's captive cable
Update to the latest dock firmware (vA03)
Install / Update to the latest dock software (vA02)
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=55X11&oscode=WT64A&productcode=dell-universal-dock-d6000
jphughan
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July 3rd, 2019 06:00
Also make sure you've got the latest DisplayLink software, preferably downloaded directly from DisplayLink.com. The D6000 uses DisplayLink technology, which requires additional drivers compared to "normal" docks. DisplayLink also has some drawbacks that I explained in detail in this thread, specifically the post marked as the answer, but with an E5470 the only other option would be an E-Dock, and that wouldn't be compatible with the Samsung system you're also using, so in your case the D6000 might be the better choice as long as the drawbacks aren't an issue for your use case.
jimaah
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July 3rd, 2019 09:00
A02 software referenced in my comment is the latest available (later than that currently on the DisplayLink website according to my rep).
Thunderbolt 3 and USB-C docks also require more than their fair share of driver/firmware and BIOS updates to function so I don't think you can knock the D6000 for that. We have a mix of proprietary, USB, Thunderbolt and USB-C docks in our offices so I'm speaking from experience.
jphughan
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July 4th, 2019 19:00
@jimaah unless DisplayLink is having an issue with their site, I don't really see how Dell could have a newer version of DisplayLink's software than DisplayLink themselves. The fact that Dell might have POSTED theirs later doesn't mean it's newer. It just means that Dell might have taken some extra time to post it after DisplayLink did. I wouldn't take a Dell rep's word on that. I'd want to look at the actual software version contained inside the download.
As for drivers, I agree that USB-C and especially TB3 docks also require drivers and firmware updates, but the D6000 doesn't work at all without DisplayLink drivers, except maybe the USB ports. With "conventional" USB-C docks like the WD15 and newer WD19, the video outputs work as long as you have just the GPU drivers installed (which you would anyway), and then I believe Windows has built-in support even for the dock's Ethernet and audio chipsets. With the TB16, again display output will work as long as you have the GPU drivers and the general Thunderbolt software installed (both of which again should already be there), and then you do need an ASMedia driver for the USB controller, plus the aforementioned audio and USB drivers that I believe are built into Windows. With the newer WD19TB, I believe the ASMedia driver is no longer required. So yes, drivers are still necessary, but for example if you have a work-issued system where you don't have admin rights to install drivers and you want to buy a dock to use at home, you'd be much better off with a conventional USB-C dock like the WD15, because if you had a D6000 and your work hadn't installed the DisplayLink software, you'd basically have a paperweight. My wife is in that exact scenario, which is why I got her a WD15 for her home office space.