Latitude E5540 Touchpad scroll not working on Windows 10

Hi,

Have you tried this version 10.3201.101.212, A07,

Last Updated

Thanks for your reply.

Yes I have tried that first since that is the latest one. I also tried the older versions, set compatibility to Windows 8.1 and Windows 7, but no success. The touchpad utility frontend has no scroll sub-menu. The only thing relating to scroll on that driver software is the reverse scrolling and multi finger scrolling under gestures.

I have also tried all drivers from Synaptic, Alps and also those from Windows 7 and Windows 8.1 under the Dell support > drivers & downloads

You are right however this is indeed a problem. By company policy, I need to use Windows 10 and this model is just one of few other HP and Lenovo laptops.

The scroll on the touchpad still works perfectly on Windows 7 and Ubuntu (I have multi-boot OS) but I need to have Windows 10 as company policy and carrying a mouse while traveling or at client meetings isn't always feasible

I'm surprised that none of the Dell employees or users encountered this problem. I'm keen to have a solution on this

Exx40 is circa 2014 ... 5 years ago.

In technology that is "old". 

I am not surprised Dell is not going to bother certifying it.  It is 6 generations ago. I am already seeing this generation coming back from lease onto the secondary market.

Yes it is old, but functioning good so I think there are many Windows 10 users with the same Dell model

Are you running v 1903 ?

Reading through some Windows forums apparently this was a issue with some Synaptics touchpads as well. Doesn't help I know, I am struggling with similar issue where scrolling freezes. I finally gave up for now and am using a wireless mouse. More a work around then solution I know. Unfortunately it does appear that the older a device get's the less its supported with each Windows 10 release. My Latitude E5540 works and yet Microsoft can't seem to keep Windows working with it. 

I figure Windows should at least support hardware with basic drivers that allow the hardware to work. After all as someone indicated these older pc’s are resold as refurbished so they remain as active devices. I was surprised Dell provided bios updates for these older laptops. I have HP’s that were newer that have not. I do expect pc makers to drop support after the models have generally gone out of warranty based on when model was discontinued. Consumer models end sooner and business models a bit longer. I cannot help but think this lack of support might be nudging everyone to upgrade. 

I thank everybody who had responded.

Since the problem didn't solve, we are going to report to Dell on various social media platforms. Meanwhile if there is a solution, please do not hesitate to post here.

Here is a fix!

I installed Win 10 on my E5520 and was concerned to find that the Win 10 Alps Touchpad driver does not implement edge scroll, and this can't be fixed though the touchpad control panel GUI.

To fix this, go to the driver folder C:/Program Files/DellTPad. The installed control panel GUI is DellTouchpad.exe, but there is another more comprehensive one; DellTPad.exe. Make a shortcut to DellTPad.exe and place it somewhere accessible. Launch DellTPad.exe from your shortcut and you will find you can set the edge scroll. It worked for me, anyway.

I have tried to replace DellTouchpad.exe with DellTPad.exe in the registry, but that doesn't work, so you'll be stuck with the original touchpad controls in the control panel and the taskbar. However, once the edge scroll is set up through the shortcut is seems to keep working in spite of what you may do in the default control.

I have a E5520 but after trying all drivers none work

May I ask which driver did you install?

Hi Got it worked after installing the following drivers. 

https://www.dell.com/support/home/en-in/drivers/driversdetails?driverid=05v45&oscode=wt64a&productcode=latitude-14-5400-laptop