Thanks for posting. Apologies that your computer is not working as expected.
Since it looks like you are off to a good start in troubleshooting your system. Here are some additional things to try: Unplug the AC adapter Remove the battery Press the power button and hold it for 10-30 seconds Replace the battery See if the unit turns on without the AC adapter plugged in, then plug in the AC adapter and try it again.
Also try pressing the F12 button as soon as the computer is starting up, run the Diagnostics to check if there is a hardware issue. Make a note of any error messages and either contact Tech Support for further troubleshooting or post back here.
It indicates a memory error If the HDD LED is on, the wireless LED is on and the battery LED is flashing. Please try removing both sticks then trying them one at a time in the bottom slot. If it's still failing, try them one at a time in the top slot. Do you have access to other memory sticks that you know are working?
If it doesn't work with any stick in either slot, it looks like an issue with the motherboard. In this event, the only other thing you can try, is to remove the main battery and mains power, then disconnect the coin-cell battery and hold in the power button for a few seconds, reconnect everything and try again.
Alright, every combination besides one does not work. This combination was from putting both sticks of RAM back in, and then swapping places with each other, because just putting them back in did not work. It's not turning on still, but it's trying to. The hard drive light is coming on like it does on a normal startup. The other indicator lights do not come on.
EDIT: Removing the CMOS battery, CD drive, and hard drive all failed.
Alright, I found out that this exact thing happened on the exact laptop model before I got my current one. I think the deal was too good to be true, though the current one lasted me from 2013 (or 2014) to now. As long as the motherboard isn't too pricey, I will install it and report back.
FrozenIce
1 Rookie
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5 Posts
0
May 22nd, 2019 22:00
Well, this is over a year late, but it was both sticks of memory being dead that was causing the trouble. Crisis averted.
robert p
4 Operator
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9.4K Posts
0
February 6th, 2018 04:00
Hi Frozenice,
Thanks for posting. Apologies that your computer is not working as expected.
Since it looks like you are off to a good start in troubleshooting your system. Here are some additional things to try:
Unplug the AC adapter
Remove the battery
Press the power button and hold it for 10-30 seconds
Replace the battery
See if the unit turns on without the AC adapter plugged in, then plug in the AC adapter and try it again.
Also try pressing the F12 button as soon as the computer is starting up, run the Diagnostics to check if there is a hardware issue. Make a note of any error messages and either contact Tech Support for further troubleshooting or post back here.
DELL-Alasdair R
4 Operator
•
754 Posts
0
February 6th, 2018 04:00
Hi FrozenIce,
It indicates a memory error If the HDD LED is on, the wireless LED is on and the battery LED is flashing. Please try removing both sticks then trying them one at a time in the bottom slot. If it's still failing, try them one at a time in the top slot. Do you have access to other memory sticks that you know are working?
If it doesn't work with any stick in either slot, it looks like an issue with the motherboard. In this event, the only other thing you can try, is to remove the main battery and mains power, then disconnect the coin-cell battery and hold in the power button for a few seconds, reconnect everything and try again.
Let us know how you get on.
FrozenIce
1 Rookie
•
5 Posts
0
February 6th, 2018 07:00
Alright, every combination besides one does not work. This combination was from putting both sticks of RAM back in, and then swapping places with each other, because just putting them back in did not work. It's not turning on still, but it's trying to. The hard drive light is coming on like it does on a normal startup. The other indicator lights do not come on.
EDIT: Removing the CMOS battery, CD drive, and hard drive all failed.
DELL-Alasdair R
4 Operator
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754 Posts
0
February 9th, 2018 06:00
Apologies for the delayed response. From what you have done, it sounds like the motherboard is faulty.
FrozenIce
1 Rookie
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5 Posts
0
February 15th, 2018 09:00
Alright, I found out that this exact thing happened on the exact laptop model before I got my current one. I think the deal was too good to be true, though the current one lasted me from 2013 (or 2014) to now. As long as the motherboard isn't too pricey, I will install it and report back.
Anky999
1 Message
0
April 5th, 2020 23:00
I am facing a s similar issue. Getting this message on running diagnosis
Error code 2000-0142
Validation 7529
Msg: Hard Drive 0-S/N 6WR142MB, self test unsuccessful. Status=79
DELL-Cares
Moderator
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27.6K Posts
0
April 5th, 2020 23:00
Hello, I’m your Dell virtual assistant. I see you've opened a thread.
In order for me to review your system configuration, may I have the Service Tag / Express Service Code/ Order Number?
Refer the below link to find the Service Tag:
https://dell.to/2JHuGn1