Latitude E6410 - Software and Firmware

Question

Hi all

I recently purchased a Latitude E6410. It came without Hard Drive (I was told so) and I have the Windows 7 stick on the back and got a copy of Windows that I will install, but also no discs that normally come with new laptops with some software and firmware.

Three questions:

1 - Is it possible to purchase the missing software disks ?

2 - Is it possible to find out the list of software that came originally with this laptop ?

3 - Is it possible to know if any kind of MS Office was purchased with it and its details ?

With the service tag I found my laptop on the Dell support server but could not find anything about the Office. If I am well informed only the original invoice will have that information but no way I can get it as its an old laptop already.

If someone could help me out I would really appreciate.

All the best

Stilicho

I-Teach-Tech-Talks · Accepted Answer

Wishing you all the best, enjoy.

I-Teach-Tech-Talks · Answer

Visit this link and type your Service tag, you will get system configuration and other details of your system.
http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e6410/configuration

Stilicho F · Answer

Hi   Many thanks for the URL Now I just need to put the laptop seeing the HD... All the best S.

Philip_Yip · Answer

The Dell OS Recovery Tool may work with the system's service tag to download Windows 7 Pro:

http://dellwindowsreinstallationguide.com/download-dell-skylake-windows-7/

It will not work for Microsoft Office. Microsoft Office would have came with a 25 digit MPI card with a unique 25 digit Product Key. Unfortunately neither Dell nor Microsoft keep a record of this key so once the card is lost they will be unlikely to help you.

MPI Card

Stilicho F · Answer

Hi there

Many thanks for the help.

Only with the initial invoice and registration can everything be recovered, including the MS Office that came with it, something I do not have.

Everything else in the process of getting it.

All the best

Stilicho F · Answer

Hi Philip

Many thanks for your reply. I did not yet finished to read all the details but (see my other post) I got the Laptop running with Windows 7 Pro and the key that was in the back of the computer. Unfortunately for the Office it was a lost cause.

I bought this laptop used and no papers or disks of any kind with it, so there was not much I could do. I was told that it had an Office too and that was above all what I was trying to get as I badly need an Office for it.

I will go through all of your post and I certainly do everything I can that might be useful in the future, should the need arise

All the bast

S.

Philip_Yip · Answer

Without the original MPI there's not too much you can do regarding Office. If the seller has falsely sold you a laptop with Office you might want to return the unit and ask for a refund. I've noticed some eBay sellers etc. put Office volume license on laptops when they sell them (strictly they shouldn't do this) and the key is not recoverable in such instances.

Besidesg · Answer

You might be able to recover the Office key using Belarc Advisor

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Latitude E6410 - Software and Firmware

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