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January 20th, 2021 07:00

Latitude E6410 top row not working

Keys Q,W,E,R,U,I,O and P not working. I have restarted the computer and (tried) to install new drivers but they are still not working!! Help please

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6.2K Posts

January 20th, 2021 07:00

Welcome to the Dell Community @Alex860 

Try reseating the ZIF connecter first.

https://downloads.dell.com/manuals/all-products/esuprt_laptop/esuprt_latitude_laptop/latitude-e6410_service%20manual_en-us.pdf

If that does not work then you may need to replace it.

Best regards,

U2

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2 Points

April 25th, 2025 18:50

I have this same issue only on a 2 year old Inspiron 16 7620. Only the [tab] ty[]\ work in the QWERTY row.All other characters upper or lower case do not work.  All other keys work in all other rows. What can be looked at to try and repair? 

(edited)

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