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February 1st, 2025 19:46
Latitude E6420, Windows 10, specific issue
My laptop screen shows my desktop, taskbar and icons just fine. When I plug in an HDMI external Samsung monitor, it displays the desktop and the taskbar, but no icons. If I change the resolution on the Samsung, I can get to where I can about half of the icons, but not all the ones on the far left of the desktop.
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ejn63
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February 1st, 2025 19:49
What model monitor? This is a very old system at this point -- if it's a high resolution widescreen monitor, you likely will have problems with a notebook that's this old.
Danimo
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February 1st, 2025 19:58
@ejn63 C34H890WGN; it's about 5 years old. I had this working orginally, but my HDD died. I had to restore it from a backup from an HP. I've checked the Nvida driver and it's the latest.
ejn63
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February 1st, 2025 21:04
Remove all the video drivers from the system and reboot. If that doesn't fix the problem, install the correct video drivers from Dell -- chances are the video subsystem is corrupt.
And if that doesn't solve the issue, reinstall Windows followed by the correct drivers.