Latitude E7450 camera not working

Question

Dell Latitude E7450

Windows 10 – 64bit

The main problem is that the integrated webcam will not stay enabled

What I have to do to get it to work is go into the bios and disabled the camera, load into windows, reboot back into the bios, enable the webcam, load back into windows and the webcam will work for 1 webcam session. (example: launch Zoom, meeting ends and the camera disables itself again).

Device Manager shows the Integrated camera at first, after the Zoom session ends it’s hidden in device manager and under Universal Serial Bus Controllers a yellow exclamation appears

Unknown USB Device (Device Descriptor Request Failed)

Look at the driver and it says “Windows has stopped this device because it has reported problems (Code 43)

I can uninstall it but it keeps coming back, not sure why or how to get the camera to stay working. Anyone know if I should be using a specific camera driver vs windows default? I can for the life of me find a camera driver for this device, all information keeps saying windows default should work

Turkic123 · Answer

Yes, its Windows 10 Pro v1909

nyc10036 · Answer

Do you have v1909 of Windows 10?

nyc10036 · Answer

@Turkic123  Just curious what is the Hardware ID of the webcam in Device Manager. I want to compare it against the one I have on my E6230.   .

Turkic123 · Answer

Hardware IDUSB\VID_1BCF&PID_2B8D&REV_4616&MI_00USB\VID_1BCF&PID_2B8D&MI_00

nyc10036 · Answer

That Vendor ID belongs to Sunplus Innovation. See if this driver for Lenovo works. https://support.lenovo.com/us/en/downloads/ds038848   .

Turkic123 · Answer

That's interesting, unfortunately it tells me the device can not be located during install and it cancels the installation. I uninstalled it out of device manager as well as made sure the current drivers worked (for its one time only) before i tried to do the install but it wouldnt update/install in either case.

nyc10036 · Answer

I have a HP Elitebook laptop with a webcam with the same Vendor ID but different PID.

It is running Windows 10 Pro 64-bit v1909 with the latest updates.

The webcam is detected.

It says it is running Microsoft driver 10.0.18362.693 dated 6/21/2006

.

S.Pete · Answer

Hello. I have the same issue on my E7450. Have you been able to find a solution?

WasabiWarlord · Answer

I know I'm late, but I recently bought a Latitude E7450 running v1909 and ran into the same problem. However, I was able to find the solution:

For whatever reason, hybrid shutdown (now known as Fast Startup) causes the webcam to stop working.
You can disable it in Power Options from the Control Panel:

Control Panel > Hardware and Sound > Power Options > Choose What the Power Buttons Do

Alternatively, you can run the following in Command Prompt (as an administrator):

powercfg -h off

Disabling Fast Startup is perfectly fine. All it does is close applications and logs users off as a normal shutdown would, but saves it to your drive and loads it to your RAM when you start your computer again to make it boot faster. This way it doesn't have to load up the kernel, drivers, etc. However, it causes the E7450's webcam to stop working.

poczam · Answer

Why my users 2 units of Latitude E7450 doesn't have built in webcam? So silly. Such a bad design by dell.

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Latitude E7450 camera not working

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