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Dissofiddle

1 Rookie

 • 

1 Message

718

March 31st, 2021 08:00

Latitude freezing sound issues

Hello,

I Bought a Dell Latitude 5411 MLK XCTO that primarily use to make music production.
It works well except that every now and then, the sound and the display freezes for a few seconds.
Yet, my laptop is pretty well optimised and this issue happens even when using very low comsumption software/projects.
Do you have any advice ? Can it be related to the graphic driver or else ? 

thanks in advance,



1 person also has this problem

sfortin

2 Intern

 • 

199 Posts

March 31st, 2021 23:00

Might be related to your graphics driver.

Are all your drivers up to date?

Another suggestion would be to test your Power options settings set to High Performance:

1. Control Panel > Hardware and Sound > Power Options

2. Change to High Performance

3. Under High Performance select Change plan settings

4. Select Change advanced power settings

5. Expand Hard Disk and change Turn off hard disk after to the value: Never

AdrianG001

6 Operator

 • 

4K Posts

April 1st, 2021 03:00

Does it happen while running a specific application?

Do you get any error message on screen?

Please share the operating system installed. 

Please check if the issue persists in safe mode. You can check the system in safe mode by following the steps below:

  • Restart the computer.
  • Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
  • Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the key.
  • Select the user account at the log in screen.
  • Check if the issue persists.   
     
You may run hardware diagnostics to check the functionality of system hardware by  following the steps below: 
 
  • Please restart the system.
  • As soon as you see the blue Dell logo, start tapping the ‘F12’ key.

Note: If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.

  • After we have pressed ‘F12’ key then a new window will appear. Now highlight the “Diagnostics” and press ‘Enter’ to initiate EPSA diagnostics.

 

  • The ePSA starts running the ‘quick test’ without waiting for user input.
  • Make a note of error code if any.

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