5 Posts
0
3466
July 30th, 2021 09:00
Lattitude e5420 shut down automatically while working.
Latitude e5420 shut down automatically while working.
I am facing this problem for the past 1 week
it automatically off without any warning
5 Posts
0
3466
July 30th, 2021 09:00
Latitude e5420 shut down automatically while working.
I am facing this problem for the past 1 week
it automatically off without any warning
Top
U2CAMEB4ME
4 Operator
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6.2K Posts
0
August 1st, 2021 08:00
Welcome to the Dell Community @Harshil_sharma
From your Diagnostics; "LCD Cable Not Installed"
I would say, try reseating the LCD cable on the system board.
Dell Latitude 5420/E5420/E5420m Owner's Manual:
https://downloads.dell.com/manuals/common/5420_pdf_en_us.pdf
Best regards,
U2
NOTE:
Your pictures where rejected because they have your Service Tag.
JOcean
9 Legend
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12.6K Posts
0
July 30th, 2021 10:00
Did you have any warnings about the battery, adapter or a thermal shutdown? When it shutdown were you gaming, doing word processing, etc.? Run diagnostics (F12 immediately at boot) and watch for any errors.
Harshil_sharma
5 Posts
0
July 31st, 2021 20:00
NO Warning about Battery, Adapter, or Thermal shutdown.
it just off while working on google chrome, vscode or any other program and it also gets off while watching videos or pictures, which mean it gets off while doing any work on laptop.
Harshil_sharma
5 Posts
0
August 1st, 2021 07:00
YES it shows some errors on diagnostic, here are some pics of these errors
Harshil_sharma
5 Posts
0
August 1st, 2021 08:00
Ok, Now I hide the service tag on the picture,
and it shows some other error also please resolve it
U2CAMEB4ME
4 Operator
•
6.2K Posts
0
August 1st, 2021 08:00
@Harshil_sharma
When you go to reseat the LCD cable it would be a good time to do a PM.
Preventative Maintenance!!!
Clean the fan, vents and replace the CPU thermal paste.
Go around and make sure all screws are torqued/tightened down.
Regards,
U2
amankumar2013
2 Posts
0
August 3rd, 2021 01:00
May be it is getting thermally throttled. Try putting your laptop in a position where the vents have a clear contact with the air, and not any surface. If it works, please accept as solution.