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April 11th, 2025 11:59

Unknown charging problems

I've started experiencing charging issues on Latitude 7390 not so long ago.

The symptoms:

- blinking LED on an AC adapter

- upon powering on, charging speeds fluctuate in range of 0 and 30W

- severe throttling issues with AC plugged in (but not otherwise)

- unplugging AC at <20% charge results in instant power loss

- If battery is discharged, it may not start charging for hours of plugged-in time.

Known:

- probably not an adapter issue: got a replacement, exactly the same problem

- probably not a battery issue: same reasoning

- probably not a DC input connector issue: same reasoning

- tried CMOS reset, hard-reset (residual power draining)

Technical:

- Model: Latitude 7390

- CPU: Intel Core i5 8350U 1.7-3.6Ghz

- BIOS: Latitude 7290/7390/7490 System BIOS v1.4.1

- OS in use: Debian 12 Bookworm GNU/Linux, kernel version 6.11.2

1 Rookie

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2 Posts

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2 Points

April 11th, 2025 12:06

P.S. Might be useful: sometimes draining residual power helps with charging the laptop with a discharged battery.

It is not possible to boot just after it starts charging though, because upon powering on, it doesn't get a stable power supply (the AC blinking also appears), and it loses power even before displaying the logo. So I have to wait for ~10 minutes of unstable power supply.

(edited)

12 Elder

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31K Posts

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153.7K Points

April 11th, 2025 12:43

Replace the system board.

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