Skip to main content
Start a Conversation

Unsolved

Lukass1

1 Rookie

 • 

1 Message

 • 

2 Points

480

July 8th, 2024 10:50

Update firmware in docking station via Dell Command Update ends with exit code -1073740791


I am trying to update firmware in docking stations (WD19 or WD22TB4) via Dell Command Update (we use 5.2.0) and on some computers it ends with exit code -1073740791. No matter what type of laptop I tried. Problem is not in combination Laptop - docking station. Reinstallation of DCU without success. DCU 5.3.0 same problem. On one computer I logged as new user and it worked. 

Some logs:

---------------------------------------------------------------------------------------------------------------
C:\ProgramData\Dell\UpdateService\Log\Activity.log
---------------------------------------------------------------------------------------------------------------
  <LogEntry>
    <serviceVersion>5.2.0.66</serviceVersion>
    <appname>DellCommandUpdate</appname>
    <level>Normal</level>
    <timestamp>2024-07-08T10:03:40.2980193+02:00</timestamp>
    <source>Update.Operations.UpdateOperation.LogExecutionStatus</source>
    <message>Install Update: T8HFJ (FRMW)</message>
    <trace></trace>
    <data>
      <Type>Install</Type>
      <Process>DUP</Process>
      <ReleaseID>T8HFJ</ReleaseID>
      <Name>Dell Dock WD19/WD22TB4 Firmware Update Utility</Name>
      <VendorVersion>01.00.36</VendorVersion>
      <Criticality>Urgent</Criticality>
      <Date>January 04, 2024</Date>
      <UpdateType>FRMW</UpdateType>
      <Category>Docks/Stands</Category>
      <Reboot>No</Reboot>
      <ExitCode>-1073740791</ExitCode>
      <Status>Failed</Status>
    </data>
  </LogEntry>

---------------------------------------------------------------------------------------------------------------
C:\ProgramData\Dell\UpdateService\Log\Service.log
---------------------------------------------------------------------------------------------------------------
[24-07-08 10:03:14] {Update.Update->DEBUG} Checking last update...
[24-07-08 10:03:14] {Update.Update->DEBUG} Last update check time: 7/8/2024 9:40:40 AM
[24-07-08 10:03:14] {Update.Update->DEBUG} Checking last successful update operation...
[24-07-08 10:03:14] {Update.Update->DEBUG} Last successful update perform time: 5/3/2024 7:16:24 AM
[24-07-08 10:03:17] {UserSettings.Configuration.Settings->DEBUG} Created settings cache 864aed61-a745-4afb-9ec2-d2dd0a7c15f8;
[24-07-08 10:03:17] {Configuration.ServiceStateMonitor->INFO} Started operation Operation Name = GetApplicableUpdatesData, Owner = DellCommandUpdate, Application Version = 5.2.0, Operation ID = 864aed61-a745-4afb-9ec2-d2dd0a7c15f8
[24-07-08 10:03:17] {Configuration.ServiceStateMonitor->INFO} [3] Current Service State changed from Ready to OperationInProgress at 7/8/2024 10:03:17 AM
[24-07-08 10:03:17] {Update.Operations.GetPdkUpdates->INFO} ForceScan option is set to False
[24-07-08 10:03:17] {Update.Operations.UpdateOperation->DEBUG} Checking for updates from DellCommandUpdate/5.2.0
[24-07-08 10:03:17] {Update.Operations.UpdateOperation->DEBUG} Enter stage [CheckingUpdatingComponents]
[24-07-08 10:03:17] {Update.Operations.Domain.InventoryDomain->INFO} Getting System ID from WMI
[24-07-08 10:03:17] {Update.Operations.Domain.InventoryDomain->INFO} System ID from WMI: 0A37
[24-07-08 10:03:17] {Update.Operations.Domain.CatalogDomain->INFO} GetSystemCatalogInfo(DellCommandUpdate/5.2.0)
[24-07-08 10:03:17] {Update.Operations.Domain.CatalogDomain->DEBUG} Disable catalog hash value check: False
[24-07-08 10:03:17] {Update.Operations.Domain.CatalogDomain->INFO} Processing custom catalog path = https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08%3A05%3A15Z&se=2025-06-18T08%3A05%3A15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D
[24-07-08 10:03:17] {UserSettings.Configuration.Utilities.UserSettingsHelperUtility->INFO} HosteUrl ExpiryTime: 2025-06-18T08:05:15Z
[24-07-08 10:03:17] {Update.Operations.Domain.CatalogDomain->INFO} HostedURI is a remote download https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08%3A05%3A15Z&se=2025-06-18T08%3A05%3A15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D
[24-07-08 10:03:17] {Update.Operations.Domain.CatalogDomain->INFO} Attempting to download catalog to: C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab
[24-07-08 10:03:17] {ServiceShell.Proxy.ProxySelector->INFO} Getting default proxy...
[24-07-08 10:03:17] {Update.Operations.Domain.RemoteFile->DEBUG} The remote URI [https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08:05:15Z&se=2025-06-18T08:05:15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D] specified is valid
[24-07-08 10:03:17] {ServiceShell.Program->INFO} Checking symlink for C:\ProgramData\Dell\UpdateService\Temp\BIT6E99.tmp
[24-07-08 10:03:17] {ServiceShell.Program->DEBUG} File creation detected - C:\ProgramData\Dell\UpdateService\Temp\BIT6E99.tmp
[24-07-08 10:03:17] {Update.Operations.Domain.RemoteFile->DEBUG} Downloading [https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08:05:15Z&se=2025-06-18T08:05:15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D] to [C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab]. NoProgressTimeout [30] MinimumRetryDelay [10]
[24-07-08 10:03:19] {Update.Operations.Domain.RemoteFile->INFO} Download complete.
[24-07-08 10:03:19] {Update.Operations.Domain.RemoteFile->DEBUG} Extracting [C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab] to [C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml]
[24-07-08 10:03:20] {ServiceShell.Program->INFO} Checking for Reparse Directory: C:\ProgramData\Dell\UpdateService\Temp\320dad8494c24adf907a2449cb182249$dpx$.tmp
[24-07-08 10:03:20] {ServiceShell.Program->INFO} Checking symlink for C:\ProgramData\Dell\UpdateService\Temp\320dad8494c24adf907a2449cb182249$dpx$.tmp\5a86b9c87f53074baa1a9bd3067fc32e.tmp
[24-07-08 10:03:20] {ServiceShell.Program->DEBUG} File creation detected - C:\ProgramData\Dell\UpdateService\Temp\320dad8494c24adf907a2449cb182249$dpx$.tmp\5a86b9c87f53074baa1a9bd3067fc32e.tmp
[24-07-08 10:03:20] {ServiceShell.Program->INFO} Checking symlink for C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml
[24-07-08 10:03:20] {ServiceShell.Program->DEBUG} File creation detected - C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml
[24-07-08 10:03:20] {Update.Operations.Domain.RemoteFile->DEBUG} Extraction duration: 00:00:00.1206250
[24-07-08 10:03:20] {Update.Operations.Domain.CatalogDomain->DEBUG} Extracted the catalog to C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml
[24-07-08 10:03:20] {Update.Operations.Domain.CatalogDomain->INFO} Using local catalog file C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml
[24-07-08 10:03:20] {Update.Operations.Domain.CatalogDomain->DEBUG} 'baseLocation' is a valid with value: [downloads.dell.com]
[24-07-08 10:03:20] {Update.Operations.Domain.RemoteFile->INFO} Using default protocol: HTTPS
[24-07-08 10:03:20] {Update.Operations.Domain.CatalogDomain->DEBUG} 'baseLocation' is not a valid folderPath with value: [downloads.dell.com]
[24-07-08 10:03:20] {Update.Operations.Domain.CatalogDomain->DEBUG} Using valid custom catalog https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08%3A05%3A15Z&se=2025-06-18T08%3A05%3A15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D
[24-07-08 10:03:20] {Update.Operations.Domain.ApplicabilityCache->DEBUG} The cache is empty.
[24-07-08 10:03:20] {Update.Operations.UpdateOperation->INFO} Force Scan: False
[24-07-08 10:03:20] {Update.Operations.UpdateOperation->INFO} Scanning for previously failed updates: False
[24-07-08 10:03:20] {Update.Operations.Domain.RemoteFile->INFO} Using default protocol: HTTPS
[24-07-08 10:03:20] {Update.Operations.UpdateOperation->INFO} Catalog BaseLocationProtocol: HTTPS, Catalog BaseLocation: downloads.dell.com 
[24-07-08 10:03:20] {Update.Operations.UpdateOperation->INFO} isHTTPSProtocol: True, isDellDomain: True
[24-07-08 10:03:20] {Update.Operations.UpdateOperation->INFO} Entering into optimized IC download
[24-07-08 10:03:20] {Update.Operations.UpdateOperation->INFO} Exiting the optimised IC download
[24-07-08 10:03:20] {Update.Operations.UpdateOperation->INFO} IC download successfully completed.  Total download size : 0.00 MB | 0.00 KB, Status : InventoryCollectorUptodate, Message : Inventory collector already up-to-date with version 12.3.0.6
[24-07-08 10:03:20] {Update.Operations.UpdateOperation->DEBUG} Stage [CheckingUpdatingComponents] complete
[24-07-08 10:03:20] {Update.Operations.UpdateOperation->DEBUG} Enter stage [Scanning]
[24-07-08 10:03:20] {Update.Operations.Domain.InventoryDomain->INFO} Inventory collector output file does not exist. Getting system inventory.
[24-07-08 10:03:20] {Update.Operations.Domain.InventoryDomain->INFO} Verifying Dell signature for [C:\Program Files (x86)\Dell\UpdateService\Service\InvColPC\invcol.exe]
[24-07-08 10:03:20] {Update.Operations.Domain.InventoryDomain->INFO} Verification successful!
[24-07-08 10:03:20] {Update.Operations.Domain.InventoryDomain->INFO} IC exe path: C:\Program Files (x86)\Dell\UpdateService\Service\InvColPC\invcol.exe, arguments: -outc=C:\ProgramData\Dell\UpdateService\Temp\Inventory.tmp
[24-07-08 10:03:20] {Update.Operations.Domain.InventoryDomain->INFO} Running C:\Program Files (x86)\Dell\UpdateService\Service\InvColPC\invcol.exe -outc=C:\ProgramData\Dell\UpdateService\Temp\Inventory.tmp
[24-07-08 10:03:22] {Update.Operations.Domain.InventoryDomain->DEBUG} Inventory collector elapsed time = 2 seconds
[24-07-08 10:03:22] {Update.Operations.UpdateOperation->DEBUG} Update stage [Scanning] [0.100025]/[0.360015]
[24-07-08 10:03:24] {Update.Operations.Domain.InventoryDomain->DEBUG} Inventory collector elapsed time = 4 seconds
[24-07-08 10:03:24] {Update.Operations.UpdateOperation->DEBUG} Update stage [Scanning] [0.141439]/[0.3848634]
[24-07-08 10:03:26] {Update.Operations.Domain.InventoryDomain->DEBUG} Inventory collector elapsed time = 6 seconds
[24-07-08 10:03:26] {Update.Operations.UpdateOperation->DEBUG} Update stage [Scanning] [0.1732195]/[0.4039317]
[24-07-08 10:03:28] {Update.Operations.Domain.InventoryDomain->DEBUG} Inventory collector elapsed time = 8 seconds
[24-07-08 10:03:28] {Update.Operations.UpdateOperation->DEBUG} Update stage [Scanning] [0.2000125]/[0.4200075]
[24-07-08 10:03:29] {ServiceShell.Program->INFO} Checking symlink for C:\ProgramData\Dell\UpdateService\Temp\Inventory.tmp
[24-07-08 10:03:29] {ServiceShell.Program->DEBUG} File creation detected - C:\ProgramData\Dell\UpdateService\Temp\Inventory.tmp
[24-07-08 10:03:29] {Update.Operations.Domain.InventoryDomain->INFO} Inventory collector exit code = 0. Total elapsed time = 9 seconds
[24-07-08 10:03:30] {Update.Operations.UpdateOperation->DEBUG} Stage [Scanning] complete
[24-07-08 10:03:30] {Update.Operations.UpdateOperation->DEBUG} Enter stage [CheckingForUpdates]
[24-07-08 10:03:30] {Update.Operations.Domain.RemoteFile->INFO} Using default protocol: HTTPS
[24-07-08 10:03:30] {Update.Operations.Domain.CatalogDomain->DEBUG} 'baseLocation' is not a valid folderPath with value: [downloads.dell.com]
[24-07-08 10:03:30] {Update.Operations.Domain.CatalogDomain->DEBUG} 'baseLocation' attribute is computed to [downloads.dell.com], and 'baseLocationAccessProtocol' is computed to []
[24-07-08 10:03:30] {Update.Operations.Domain.RemoteFile->INFO} Using default protocol: HTTPS
[24-07-08 10:03:30] {Update.Operations.Domain.CatalogDomain->INFO} Base location Uri: https://downloads.dell.com/
[24-07-08 10:03:30] {ServiceShell.Configuration.PrecedenceDemoMode->DEBUG} Precedence Demo Mode is OFF because the precedence catalog file specified in the registry is null or empty.
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system/model/OS: 1
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} [1] T8HFJ, Dell Dock WD19/WD22TB4 Firmware Update Utility, 01.00.36
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Determining packages that are not already installed..
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Determining software component updates based on current system configuration ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Package T8HFJ (Dell Dock WD19/WD22TB4 Firmware Update Utility version 01.00.36) ID match for 108342 (WD19TB Firmware version 01.00.25.01)
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system configuration: 1
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Eliminating redundant/obsolete package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Eliminating redundant/obsolete package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.Legacy_DCU.UpdatesAnalyzer.DchDupCatalogAnalyzer->INFO} Eliminating redundant/obsolete DCH package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system configuration: 1 (latest only)
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} [1] T8HFJ, Dell Dock WD19/WD22TB4 Firmware Update Utility, 01.00.36
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system/model/OS: 0
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Determining packages that are not already installed..
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Determining software component updates based on current system configuration ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system configuration: 0
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Eliminating redundant/obsolete package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Eliminating redundant/obsolete package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.Legacy_DCU.UpdatesAnalyzer.DchDupCatalogAnalyzer->INFO} Eliminating redundant/obsolete DCH package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system configuration: 0 (latest only)
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} No system components found.
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} No applicable system components found.
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system/model/OS: 0
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Determining packages that are not already installed..
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Determining software component updates based on current system configuration ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system configuration: 0
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Eliminating redundant/obsolete package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Eliminating redundant/obsolete package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.Legacy_DCU.UpdatesAnalyzer.DchDupCatalogAnalyzer->INFO} Eliminating redundant/obsolete DCH package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system configuration: 0 (latest only)
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} No system components found.
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} No applicable system components found.
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system/model/OS: 1
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} [1] T8HFJ, Dell Dock WD19/WD22TB4 Firmware Update Utility, 01.00.36
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Determining packages that are not already installed..
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Determining software component updates based on current system configuration ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Package T8HFJ (Dell Dock WD19/WD22TB4 Firmware Update Utility version 01.00.36) ID match for 108342 (WD19TB Firmware version 01.00.25.01)
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system configuration: 1
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Eliminating redundant/obsolete package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Eliminating redundant/obsolete package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.Legacy_DCU.UpdatesAnalyzer.DchDupCatalogAnalyzer->INFO} Eliminating redundant/obsolete DCH package versions ...
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} Packages for current system configuration: 1 (latest only)
[24-07-08 10:03:30] {Update.Operations.Domain.LegacyDCU.UpdatesAnalyzer.DupCatalogAnalyzer->INFO} [1] T8HFJ, Dell Dock WD19/WD22TB4 Firmware Update Utility, 01.00.36
[24-07-08 10:03:30] {Update.Operations.Domain.LocalSystem->INFO} BitLocker is enabled on at least [1] OS volume(s)
[24-07-08 10:03:30] {Update.Operations.UpdateOperation->INFO} No plugin updates evaluated, as this is not a PDK catalog.
[24-07-08 10:03:30] {Update.Operations.Domain.ApplicabilityCache->DEBUG} Cache will expire at 7/8/2024 10:33:30 AM
[24-07-08 10:03:30] {Update.Operations.BkcOperations->INFO} No entry to be made in Bkc non compliant list in registry.
[24-07-08 10:03:30] {Update.Operations.UpdateOperation->INFO} BKC Penetration rate after scan operation: 0.00.
[24-07-08 10:03:30] {Update.Operations.UpdateOperation->INFO} 1 applicable updates were obtained using catalog https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08%3A05%3A15Z&se=2025-06-18T08%3A05%3A15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D
[24-07-08 10:03:30] {Update.Operations.UpdateOperation->DEBUG} Stage [CheckingForUpdates] complete
[24-07-08 10:03:30] {Update.Operations.GetPdkUpdates->INFO} 1 updates after initial scan.
[24-07-08 10:03:30] {Update.Operations.UpdateOperation->INFO} There are [1] updates (Inventoried=1, Not Inventoried=0)
[24-07-08 10:03:30] {Update.Operations.UpdateOperation->INFO} [1] T8HFJ, Dell Dock WD19/WD22TB4 Firmware Update Utility, 01.00.36, Inventoried = True, Inventory Version = 01.00.25.01, RequiresPowerAdapter = True
[24-07-08 10:03:30] {Update.Operations.GetPdkUpdates->INFO} Deleting previously downloaded update(s) that are currently not applicable.
[24-07-08 10:03:30] {Update.Operations.Domain.Updates->INFO} Analyzing C:\ProgramData\Dell\UpdateService\Downloads...
[24-07-08 10:03:30] {Update.Operations.GetPdkUpdates->INFO} Completed GetPdkUpdates operation with return code VALID_RESULT
[24-07-08 10:03:30] {Configuration.ServiceStateMonitor->INFO} [4] Current Service State changed from OperationInProgress to Available at 7/8/2024 10:03:30 AM
[24-07-08 10:03:30] {UserSettings.Configuration.Settings->DEBUG} Deleted settings cache 864aed61-a745-4afb-9ec2-d2dd0a7c15f8;
[24-07-08 10:03:31] {Update.Update->DEBUG} Checking last update...
[24-07-08 10:03:31] {Update.Update->DEBUG} Last update check time: 7/8/2024 10:03:30 AM
[24-07-08 10:03:31] {Update.Update->DEBUG} Checking last successful update operation...
[24-07-08 10:03:31] {Update.Update->DEBUG} Last successful update perform time: 5/3/2024 7:16:24 AM
[24-07-08 10:03:33] {UserSettings.Configuration.Settings->DEBUG} Created settings cache 8290a6e7-b2ae-4e4d-b694-f5e2dc810053;
[24-07-08 10:03:33] {Configuration.ServiceStateMonitor->INFO} Started operation Operation Name = ApplyUpdates, Owner = DellCommandUpdate, Application Version = 5.2.0, Operation ID = 8290a6e7-b2ae-4e4d-b694-f5e2dc810053
[24-07-08 10:03:33] {Configuration.ServiceStateMonitor->INFO} [5] Current Service State changed from Available to OperationInProgress at 7/8/2024 10:03:33 AM
[24-07-08 10:03:33] {Update.Operations.UpdateOperation->DEBUG} Enter stage [Scanning]
[24-07-08 10:03:33] {Update.Operations.ApplyUpdateOperation->INFO} Application name: DellCommandUpdate
[24-07-08 10:03:33] {Update.Operations.ApplyUpdateOperation->INFO} Updates [1] received to process
[24-07-08 10:03:33] {Update.Operations.Domain.InventoryDomain->INFO} Moving the inventory XML file to [C:\ProgramData\Dell\UpdateService\Temp\Inventory.old]
[24-07-08 10:03:33] {Update.Operations.ApplyUpdateOperation->DEBUG} Non consumer client ignores prescribed updates list
[24-07-08 10:03:33] {Update.Operations.UpdateOperation->DEBUG} Checking for updates from DellCommandUpdate/5.2.0
[24-07-08 10:03:33] {Update.Operations.Domain.InventoryDomain->INFO} Using Cached System ID: 0A37
[24-07-08 10:03:33] {Update.Operations.Domain.CatalogDomain->INFO} GetSystemCatalogInfo(DellCommandUpdate/5.2.0)
[24-07-08 10:03:33] {Update.Operations.Domain.CatalogDomain->DEBUG} Disable catalog hash value check: False
[24-07-08 10:03:33] {Update.Operations.Domain.CatalogDomain->INFO} Processing custom catalog path = https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08%3A05%3A15Z&se=2025-06-18T08%3A05%3A15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D
[24-07-08 10:03:33] {UserSettings.Configuration.Utilities.UserSettingsHelperUtility->INFO} HosteUrl ExpiryTime: 2025-06-18T08:05:15Z
[24-07-08 10:03:33] {Update.Operations.Domain.CatalogDomain->INFO} HostedURI is a remote download https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08%3A05%3A15Z&se=2025-06-18T08%3A05%3A15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D
[24-07-08 10:03:33] {Update.Operations.Domain.CatalogDomain->INFO} Attempting to download catalog to: C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab
[24-07-08 10:03:33] {ServiceShell.Proxy.ProxySelector->INFO} Getting default proxy...
[24-07-08 10:03:33] {Update.Operations.Domain.RemoteFile->DEBUG} The remote URI [https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08:05:15Z&se=2025-06-18T08:05:15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D] specified is valid
[24-07-08 10:03:33] {ServiceShell.Program->INFO} Checking symlink for C:\ProgramData\Dell\UpdateService\Temp\BITAC10.tmp
[24-07-08 10:03:33] {ServiceShell.Program->DEBUG} File creation detected - C:\ProgramData\Dell\UpdateService\Temp\BITAC10.tmp
[24-07-08 10:03:33] {Update.Operations.Domain.RemoteFile->DEBUG} Downloading [https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08:05:15Z&se=2025-06-18T08:05:15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D] to [C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab]. NoProgressTimeout [30] MinimumRetryDelay [10]
[24-07-08 10:03:34] {Update.Operations.Domain.RemoteFile->INFO} Download complete.
[24-07-08 10:03:34] {Update.Operations.Domain.RemoteFile->DEBUG} Extracting [C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab] to [C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml]
[24-07-08 10:03:34] {ServiceShell.Program->INFO} Checking for Reparse Directory: C:\ProgramData\Dell\UpdateService\Temp\6cbac0460d1b4007a16f03ec5b32524d$dpx$.tmp
[24-07-08 10:03:34] {ServiceShell.Program->INFO} Checking symlink for C:\ProgramData\Dell\UpdateService\Temp\6cbac0460d1b4007a16f03ec5b32524d$dpx$.tmp\30c4a506bdb57e4e931561f89e3a335b.tmp
[24-07-08 10:03:34] {ServiceShell.Program->DEBUG} File creation detected - C:\ProgramData\Dell\UpdateService\Temp\6cbac0460d1b4007a16f03ec5b32524d$dpx$.tmp\30c4a506bdb57e4e931561f89e3a335b.tmp
[24-07-08 10:03:34] {ServiceShell.Program->INFO} Checking symlink for C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml
[24-07-08 10:03:34] {ServiceShell.Program->DEBUG} File creation detected - C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml
[24-07-08 10:03:34] {Update.Operations.Domain.RemoteFile->DEBUG} Extraction duration: 00:00:00.1000269
[24-07-08 10:03:34] {Update.Operations.Domain.CatalogDomain->DEBUG} Extracted the catalog to C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml
[24-07-08 10:03:34] {Update.Operations.Domain.CatalogDomain->INFO} Using local catalog file C:\ProgramData\Dell\UpdateService\Temp\test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.xml
[24-07-08 10:03:34] {Update.Operations.Domain.CatalogDomain->DEBUG} 'baseLocation' is a valid with value: [downloads.dell.com]
[24-07-08 10:03:34] {Update.Operations.Domain.RemoteFile->INFO} Using default protocol: HTTPS
[24-07-08 10:03:34] {Update.Operations.Domain.CatalogDomain->DEBUG} 'baseLocation' is not a valid folderPath with value: [downloads.dell.com]
[24-07-08 10:03:34] {Update.Operations.Domain.CatalogDomain->DEBUG} Using valid custom catalog https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08%3A05%3A15Z&se=2025-06-18T08%3A05%3A15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D
[24-07-08 10:03:34] {Update.Operations.Domain.ApplicabilityCache->DEBUG} Checking the cache validity.
[24-07-08 10:03:34] {Update.Operations.Domain.ApplicabilityCache->INFO} The cache is still valid
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->INFO} 1 applicable updates were retrieved from the cache for catalog https://storage-service.dccrm-ccs.dell.com/customcatalog-blob-container/test_ce2b79db-ac07-4bd1-b8d1-1c349b059f78_9a32ef4f.cab?sv=2023-11-03&st=2024-06-18T08%3A05%3A15Z&se=2025-06-18T08%3A05%3A15Z&sr=b&sp=r&sig=AU%2F0aiZaT3N2ibky5C6lesUMfnRJz75DeZHvxSOVM6E%3D
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->INFO} Validating PDK updates...
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->INFO} Requested update set <1>: 
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->INFO} [{ HashCode: 6f56293e, ReleaseId: T8HFJ, Name: "Dell Dock WD19/WD22TB4 Firmware Update Utility", VendorVersion: 01.00.36 }]
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->INFO} Prescribed valid set <0>: 
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->INFO} []
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->INFO} Regular valid set <1>: 
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->INFO} [{ HashCode: 6f56293e, ReleaseId: T8HFJ, Name: "Dell Dock WD19/WD22TB4 Firmware Update Utility", VendorVersion: 01.00.36 }]
[24-07-08 10:03:34] {Update.Operations.ApplyUpdateOperation->INFO} Valid Updates [1]
[24-07-08 10:03:34] {Update.Operations.ApplyUpdateOperation->INFO} [1] T8HFJ, Dell Dock WD19/WD22TB4 Firmware Update Utility, 01.00.36
[24-07-08 10:03:34] {Update.Operations.ApplyUpdateOperation->INFO} Invalid Updates [0]
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->DEBUG} Stage [Scanning] complete
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->DEBUG} Enter stage [Downloading]
[24-07-08 10:03:34] {Update.Operations.UpdateOperation->INFO} Dell Improvement Program Participation: False
[24-07-08 10:03:34] {ServiceShell.Proxy.ProxySelector->INFO} Getting default proxy...
[24-07-08 10:03:35] {Update.Operations.UpdateOperation->DEBUG} Update stage [Downloading] [0]/[0.1] Item [1/1]
[24-07-08 10:03:35] {Update.Operations.UpdateOperation->DEBUG} Package: Dell Dock WD19/WD22TB4 Firmware Update Utility, File: FOLDER10996411M/1/DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.exe, Download Path: C:\ProgramData\Dell\UpdateService\Downloads, resulting file path = C:\ProgramData\Dell\UpdateService\Downloads\FOLDER10996411M\1\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.exe
[24-07-08 10:03:35] {Update.Operations.UpdateOperation->DEBUG} Update stage [Downloading] [1]/[0.4] Item Bytes [15819312/15819312]
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->INFO} Package Dell Dock WD19/WD22TB4 Firmware Update Utility already exists at C:\ProgramData\Dell\UpdateService\Downloads\FOLDER10996411M\1\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.exe, skipping download
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->INFO} Verifying package size: C:\ProgramData\Dell\UpdateService\Downloads\FOLDER10996411M\1\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.exe
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->INFO} Verifying package check sum: C:\ProgramData\Dell\UpdateService\Downloads\FOLDER10996411M\1\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.exe
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->INFO} Verifying package signature: C:\ProgramData\Dell\UpdateService\Downloads\FOLDER10996411M\1\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.exe
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->INFO} Package 'Dell Dock WD19/WD22TB4 Firmware Update Utility' [FOLDER10996411M/1/DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.exe] verified.
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->DEBUG} Stage [Downloading] complete
[24-07-08 10:03:36] {Update.Operations.ApplyUpdateOperation->INFO} Skipping restore point creation, as the applicable updates contain BIOS or Firmware updates
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->DEBUG} Enter stage [Applying]
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->INFO} Found [1] installable package(s)
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->INFO} Found [0] self-update packages
[24-07-08 10:03:36] {Update.Operations.UpdateOperation->DEBUG} Update stage [Applying] [1]/[1] Item [1/1]
[24-07-08 10:03:37] {Update.Operations.Domain.LocalSystem->INFO} Power Adapter Status [Online]
[24-07-08 10:03:37] {Update.Operations.UpdateOperation->INFO} Using Custom Catalog 'True'
[24-07-08 10:03:37] {Update.Operations.UpdateOperation->INFO} Using N Minus One Index Catalog 'False'
[24-07-08 10:03:37] {Update.Operations.UpdateOperation->INFO} Dell Improvement Program Participation: False
[24-07-08 10:03:37] {ServiceShell.Proxy.ProxySelector->INFO} Getting default proxy...
[24-07-08 10:03:37] {Update.Operations.Domain.InventoryDomain->INFO} Using Cached System ID: 0A37
[24-07-08 10:03:37] {Update.Operations.UpdateOperation->INFO} Installing 'Dell Dock WD19/WD22TB4 Firmware Update Utility' [C:\ProgramData\Dell\UpdateService\Downloads\FOLDER10996411M\1\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.exe]
[24-07-08 10:03:37] {Update.Operations.UpdateOperation->INFO} ExecuteBiosFirmwareDup (attempt = 1), arguments: /s /l="C:\ProgramData\Dell\UpdateService\UpdatePackage\log\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.txt"
[24-07-08 10:03:38] {Update.Operations.UpdateOperation->WARN} Install failed: 'Dell Dock WD19/WD22TB4 Firmware Update Utility' [T8HFJ] (exit code = -1073740791)
[24-07-08 10:03:38] {Update.Operations.UpdateOperation->INFO} ExecuteBiosFirmwareDup (attempt = 2), arguments: /s 
[24-07-08 10:03:39] {Update.Operations.UpdateOperation->WARN} Install failed: 'Dell Dock WD19/WD22TB4 Firmware Update Utility' [T8HFJ] (exit code = -1073740791)
[24-07-08 10:03:39] {Update.Operations.UpdateOperation->INFO} ExecuteBiosFirmwareDup (attempt = 3), arguments: /s /f 
[24-07-08 10:03:40] {Update.Operations.UpdateOperation->WARN} Install failed: 'Dell Dock WD19/WD22TB4 Firmware Update Utility' [T8HFJ] (exit code = -1073740791)
[24-07-08 10:03:40] {Update.Operations.UpdateOperation->INFO} Remember Failed Updates: 'T8HFJ' for 'Dell Dock WD19/WD22TB4 Firmware Update Utility'
[24-07-08 10:03:40] {Update.Operations.PlatformUpdateEventsProvider->DEBUG} New string security descriptor has been set
[24-07-08 10:03:40] {Update.Operations.PlatformUpdateEventsProvider->DEBUG} New string security descriptor has been set
[24-07-08 10:03:40] {Update.Operations.PlatformUpdateEventsProvider->DEBUG} Created/updated UpdateEvents wmi class
[24-07-08 10:03:40] {Update.Operations.PlatformUpdateEventsProvider->DEBUG} Created/updated UpdateEvents wmi class instance
[24-07-08 10:03:40] {Update.Operations.ApplyUpdateOperation->INFO} Successfully installed [0] of [1] DUP updates
[24-07-08 10:03:40] {Update.Operations.ApplyUpdateOperation->INFO} Successfully installed [0] of [0] plugin updates
[24-07-08 10:03:40] {Update.Operations.ApplyUpdateOperation->INFO} Updates interrupted by UserActivity [0]
[24-07-08 10:03:40] {Update.Operations.BkcOperations->INFO} No entry to be made in Bkc non compliant list in registry.
[24-07-08 10:03:40] {Update.Operations.ApplyUpdateOperation->INFO} BKC Penetration rate after apply operation: 0.00.
[24-07-08 10:03:40] {Update.Operations.ApplyUpdateOperation->INFO} Clearing the PDK applicability cache.
[24-07-08 10:03:40] {Update.Operations.Domain.InventoryDomain->INFO} Inventory XML file does not exist [C:\ProgramData\Dell\UpdateService\Temp\Inventory.xml]
[24-07-08 10:03:40] {Update.Operations.ApplyUpdateOperation->INFO} Reboot required [False]
[24-07-08 10:03:40] {Update.Operations.ApplyUpdateOperation->INFO} Resume pending updates [False]
[24-07-08 10:03:40] {Update.Operations.UpdateOperation->DEBUG} Stage [Applying] complete
[24-07-08 10:03:40] {Configuration.ServiceStateMonitor->INFO} [6] Current Service State changed from OperationInProgress to Available at 7/8/2024 10:03:40 AM
[24-07-08 10:03:40] {UserSettings.Configuration.Settings->DEBUG} Deleted settings cache 8290a6e7-b2ae-4e4d-b694-f5e2dc810053;

---------------------------------------------------------------------------------------------------------------
C:\ProgramData\Dell\UpdateService\UpdatePackage\log\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.txt
---------------------------------------------------------------------------------------------------------------
**************************************************
***Dell Firmware Update started on 7/8/2024 at 10:03:37***
Command: C:\ProgramData\Dell\UpdateService\Downloads\FOLDER10996411M\1\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.exe /s /l="C:\ProgramData\Dell\UpdateService\UpdatePackage\log\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.20.txt"

Thanks for help!

No Responses!

Was this post helpful?

View All

No Events found!

Top