WD19 docking stations - network dropout, USB dropout across multiple models

make sure you power cycle the dock, we had that issue and it lingered because the dock wasn't powered cycled after a firmware update. seems to be working better. 

I faced same issue with laptop model 7510.. Please help..

Any permanent solution has found? I have this issue too.. 

The fix is the firmware/driver updates on both the dock and laptop. To be sure you get them all, run the dell command update to install everything.

Once everything is updated, undock and powercycle the dock and laptop. See if this helps.

I have a new Vostro 15.   I had a WD19 dock that was dropping internet connection intermittantly.   USB seemed solid.  I upgraded the firmware to no avail

Then the USB-C connector broke and I now have a brand new dock replaced under warranty.  It has 01.00.15.01 which I think is the latest firmware.  It too drops the internet ethernet connection.  If I unplug and reseat the USB-C it connects again

Can someone confirm that 01.00.15.01 is the latest firmware?

Thanks

Hi 

I using the latest firmware and it doesn't help.

Dell is trying to help me on this.

Hi,

Just dropping a message as we are awaiting a response from our team. We will keep you posted on the update soon.

-Supriya

same problem here, and I see 1.5 years passed without a solution. 

I got WD19 with xps 7590.

In the meantime I've made this simple command to quickly reset my lan without detaching cables:

netsh interface set interface name="ethernet" admin=DISABLED & netsh interface set interface name="ethernet" admin=ENABLED

For it to work you'll have to match the name of your network interface, mine is called "ethernet".

You can double click on it as a batch file or have a hotkey like I did using autohotkey.

Any update? Thanks

I have had this issue for about a year now. Lattitude 7400 and WD19 on latest FW and drivers. WD19 disconnect USB devices mainly during teams Video calls.  When this happens I get   Event 1001 in Windows Application Log

Which looks like USBHUB3 driver crash. It never happens at home when I am connected to U2025 monitor via USB-C. Only happens with WD19

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 144
P2: 3003
P3: fffff4802030f5b0
P4: 40010000
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\USBHUB3\USBHUB3-20210423-1353.dmp
\\?\C:\WINDOWS\TEMP\WER-757011718-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5377.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53A7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53B5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5462.tmp.txt

Hi,

We have been experiencing network slowdowns for a couple of weeks but 2 days ago our networks crashed in multiple departments as if there was a network loop somewhere. We discovered that the issue comes indeed from laptops turned off and plugged to WD19 docking stations. We have hundreds of users that were unable to work because of it for more than a day! 

We now have raised this problem to our Group ITO and guess what, we're discovering more and more sites having this same issue..

I think this should be taken more seriously and have it patched urgently as there are companies losing money -literally- because of it!

MD

Andrew Naydonov,

In all the problems we had, we never had a usb3 driver crash. You may have to completely uninstall your USB drivers and reboot. It's a pain, but I have run into this problem with Dells before and this usually fixed it. Give that a try...it can't hurt.

User_MD,

Make sure you update the drivers and firmware, with the laptops plugged into the docks. Install and run the Dell Command update software, because that's the only way to catch everything.

If this doesn't fix it, you could have a bad dock. We've had two so far, that the Dell updates didn't resolve everything. Ours were still under warranty and Dell didn't give us any problem to replace them. We haven't had any issues with the 'new' docks.

Hi @DELL-Cares - can you please explain what you mean by "case is open"? Is Dell now looking at this issue to try and resolve it?

Were you replying to the community here, or only one person?

How can we track this "case"? Check progress on it?

This thread is now standing at over 300 messages and 2 years...