web cams failing

Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.

I have just had a VERY frustrating session with online support - a total waste of time. They were not helpfull at all - this is ridiculous that Dell dont offer a half decent support service to corporate customers. These laptops are defective and sending them in for repair will paralyse the whole team. Dell just dont care. These laptops should be replaced. They are brand new!!!!

I have had no response to the request for help on the Private Messaging - so is that to the end of support from your side? Unbelievable.

Another few hours wasted by "support". I told them time and time again that I have completed ALL the tests to check the integrity of the defective webcam - they still wont believe me and its all become a huge waste of time -   Code of Conduct, violation removed. DELL-Admin> - I need to speak to someone from head office.

So the latest in the saga is that Dell want to replace the defective part in my brand new 2000 euro laptop with a used part they have stripped off some other broken laptop - they claim that all laptops and component are thoroughly tested which is obviously not true - we have 4 defective laptops. Two of those were replacement laptops - who knows how many more will be found to be defective - either way, Dell will not dump used parts into brand new products - I regret the day I took delivery of this trash. The service is appalling and so is the quality of the product - today I have dedicated 10 hours continuously to try and get help from Dell. I am still nowhere - I refuse to let them dump used parts into a brand new defective product - 4 products so far and I am sure there will be more.

Support Services & Warranty | Dell US

I have reached the stage were I have failed to get the required support from Dell for selling us defective products and then refusing to replace the defective band new products. Where can I get a copy of the product guarantee?

We have a pro support contract and it's not worth the paper it's written on. We can't get any support never mind next day support. It's all a scam.

This one is complete.

https://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&s=corp&cs=uscorp1

Absolutely agree. We've been taken after buying a large quantity of laptops. Many are defective and that are refusing to take them back. They want to replace the defective components with used parts.

Dell is refusing to acknowledge that there is an issue with defective web cams on new Latitude laptops. Can anyone with similar issues respond to this post.

I did not find the conditions for the return of defective products. Is this document complete?

Thanks for the response. They are refusing to honour the warranty and refusing to replace the defective products. This in spite of us having a pro support contract. Which as it happens they are not honouring either.