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Dell xps 13 9370 Webcam support
I got my dell xps yesterday. It is the developers edition that come with ubuntu 16.04 preinstalled.
I notice that cheese does not come installed, so I installed but no webcam is detected. I can see it if I do an lsusb, so I know is activated.
I was wondering, does this laptop supports the webcam or not?
Edit: Good news, a dell engineer came and replace the monitor, that has the webcam integrated and presto, it is working now.
Update: Most of the problems with the webcam is not hardware based. Looks like many of the laptops come with a firmware that the latest Linux kernel do not support at the moment. To solve the issue, Dell is replacing the whole monitor with a downgrade firmware of the webcam. If a less drastic solution is reported, I will update the post with it.
Update2: Looks like there is a software solution now.
jds2
2 Posts
0
June 18th, 2018 12:00
Neither the official solution above, nor going to pre-release worked. Also, I regret this last move. Any way to reverse it?
FireWave
6 Posts
0
June 19th, 2018 11:00
FYI, the patch will land on Fedora 27 and 28 testing-update next week, and should be release in regular update in 2 weeks or so. The patch is integrated with Linux 4.17.
I'm running the git version right now and it's working quite well.
Acham1
1 Message
1
June 19th, 2018 21:00
Hi
it worked, up to suspend/resume !!!!
- on Ubuntu 16.04 lwe (kernel 4.13.0-45.50)
- after resume no camera, lsusb shows no device
in dmesg after resume:
[ 151.043132] usb 1-7: reset full-speed USB device number 3 using xhci_hcd
[ 151.302739] usb 1-10: reset full-speed USB device number 4 using xhci_hcd
[ 152.471164] [drm] RC6 on
[ 153.732059] PM: resume of devices complete after 2990.242 msecs
[ 153.732426] usb 1-7:1.0: rebind failed: -517
[ 153.732435] usb 1-7:1.1: rebind failed: -517
[ 153.732980] PM: Finishing wakeup.
[ 153.732982] OOM killer enabled.
[ 153.732983] Restarting tasks ...
[ 153.733126] usb 1-5: USB disconnect, device number 2
[ 153.741098] done.
any idea?
best
dmfalke
4 Posts
2
June 23rd, 2018 06:00
Thanks for the info!
I currently have the latest software and firmware installed, and the webcam works when I first boot my laptop. However, after waking from suspend, the webcam no longer works. Is this a known issue?
volfyd
5 Posts
1
June 23rd, 2018 09:00
I am having the same issue with the webcam not working after suspend.
FrenchCanuck
3 Posts
0
June 25th, 2018 16:00
I've been experiencing a regression with 4.15 on xenial
Solution: follow the guidance from the moderator (see message posted on 06-13-2018 02:38 PM)
At this point you should have a functioning 4.13 kernel (supporting the camera ok). Make sure it works.
Then uninstall 4.15
Reboot on 4.13 as needed
FireWave
6 Posts
0
June 27th, 2018 08:00
Hi everyone,
In Fedora 28, the first version of the working kernel will be kernel-4.17.3-200.fc28.
Seifou90
1 Message
0
June 30th, 2018 22:00
I have just upgraded from 16.04 to 18.04 and webcam is working fine now :)
wagafo
20 Posts
0
July 2nd, 2018 07:00
In my case, using Ubuntu 18.04 and the latest kernel available:
4.15.0-23-generic #25-Ubuntu
it does.
dmfalke
4 Posts
0
July 2nd, 2018 07:00
Out of curiosity, does the webcam continue to work after waking from suspend?
dmfalke
4 Posts
0
July 2nd, 2018 09:00
I have the same kernel installed, yet my webcam does not work after waking from suspend. I suppose I can try to reinstall the OS as a last-ditch effort, but I would be surprised if that addresses the issue.
dmfalke
4 Posts
0
July 2nd, 2018 12:00
Thanks for the info! Is this a known issue? Is there a bug report?
FrenchCanuck
3 Posts
0
July 2nd, 2018 12:00
There is a problem with the hwe kernel: it does not wake up after the laptop has been hibernating.
FrenchCanuck
3 Posts
0
July 2nd, 2018 12:00
There is a problem with the hwe kernel: it does not wake up after the laptop has been hibernating.
daniel.werner
2 Posts
1
July 3rd, 2018 15:00
I have the same problem with the webcam not working after suspending the laptop.
I'm using the 4.15.0-24-generic kernel under Ubuntu 18.04.
This started after I configured the laptop to go into deep sleep, which you can check using the command