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June 30th, 2015 14:00
Getting Dell Device Specs from Service Tag
Hello
Is there an API to get the computer specs for a device identified by a service tag?
Dell has got a database, but all I could find was the website where I could enter a service tag.
Parsing the website isn't an ideal solution.
I would appreciate any hint.
H.E.
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Mary G
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June 30th, 2015 15:00
Service tags do not list specs. The Original Configuration is a bunch of unrecognizable code numbers. Check your computer tag on the support page and look at components to see the list. You are better off looking at the model name and number on Google.
Starman007
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March 3rd, 2025 00:40
@Mary G Until recently, Dell pc specs were available with service tag. I can no longer acces this info due to a change in their support website. The info is not hard to decipher for pc techs. or geeks who can interpret the descriptions. For example: 101KYB. BKLIT US. would be a English US keyboard; backlit.
Alejandro Tadeo
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October 30th, 2025 22:14
I've managed to retrieve the warranty and model information from the Dell API. This is the path I'm using: "https://apigtwb2c.us.dell.com/PROD/sbil/eapi/v5/asset-entitlements"
I still can't find where to get the processor, memory, and hard drive information. Does anyone know which fields to look up?