Thank you for these details. What is the version of the audio driver installed? 

Hi,

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joe@XPS13:~$ lspci -knn | grep Audio -A3
00:1f.3 Audio device [0403]: Intel Corporation Smart Sound Technology Audio Controller [8086:34c8] (rev 30)
	Subsystem: Dell Smart Sound Technology Audio Controller [1028:096d]
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel, snd_sof_pci
00:1f.4 SMBus [0c05]: Intel Corporation Ice Lake-LP SMBus Controller [8086:34a3] (rev 30)
joe@XPS13:~$ 

 Can you see the terminal output now? I find Dell Support very frustrating where I am asked to post a snapshot of terminal into Google Drive and share it in order for Dell Support to see it.  If the ability to insert an image onto a post is available, all users including Dell Support staff should see it. Not this run around, do this and do that just to view a simple image.

From the terminal, the following audio drivers are installed.