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FalkAlexander

4 Posts

25780

July 19th, 2018 01:00

XPS 13 9370: ath10k_pci firmware crash

The wifi firmware crashes often when using a openvpn connection. Then there isn't a network connection or reconnect anymore possible. When trying to reconnect the complete system freezes and a hard reset is needed.

This happens on all linux distributions I have tested so far. Ubuntu 18.04, Fedora 28, Arch Linux.

Kernel log/stack trace: https://paste.gnome.org/pjmxbypjg/1brna1

Kernel version: Linux xps 4.17.6-1-ARCH #1 SMP PREEMPT Wed Jul 11 19:14:29 UTC 2018 x86_64 GNU/Linux

Kernel boot commandline: 

rd.luks.name=
 
  =cryptlvm root=/dev/mapper/main-root rw resume=/dev/mapper/main-swap i915.enable_fbc=1 i915.enable_guc=3 i915.fastboot=1 i915.enable_psr=2 pcie_aspm.policy=powersave mem_sleep_default=deep

 

 

1 person also has this problem

mariopaolucci

2 Posts

November 14th, 2019 02:00

I'm having the same problem.. makes the notebook nearly unusable.

 

Here's the relevant dmesg output:

[250362.196788] ath10k_pci 0000:02:00.0: firmware crashed! (guid 17e1bf58-1f9e-446a-a1a3-c2040fe7a696)
[250362.196829] ath10k_pci 0000:02:00.0: qca6174 hw3.2 target 0x05030000 chip_id 0x00340aff sub 1a56:143a
[250362.196837] ath10k_pci 0000:02:00.0: kconfig debug 0 debugfs 1 tracing 1 dfs 0 testmode 0
[250362.198759] ath10k_pci 0000:02:00.0: firmware ver WLAN.RM.4.4.1-00079-QCARMSWPZ-1 api 6 features wowlan,ignore-otp crc32 fd869beb
[250362.200239] ath10k_pci 0000:02:00.0: board_file api 2 bmi_id N/A crc32 4ed3569e
[250362.200254] ath10k_pci 0000:02:00.0: htt-ver 3.47 wmi-op 4 htt-op 3 cal otp max-sta 32 raw 0 hwcrypto 1
[250362.213174] ath10k_pci 0000:02:00.0: failed to get memcpy hi address for firmware address 4: -16
[250362.213177] ath10k_pci 0000:02:00.0: failed to read firmware dump area: -16
[250362.213179] ath10k_pci 0000:02:00.0: Copy Engine register dump:
[250362.213187] ath10k_pci 0000:02:00.0: [00]: 0x00034400 14 14 3 3
[250362.213195] ath10k_pci 0000:02:00.0: [01]: 0x00034800 4 4 208 209
[250362.213203] ath10k_pci 0000:02:00.0: [02]: 0x00034c00 55 55 117 118
[250362.213211] ath10k_pci 0000:02:00.0: [03]: 0x00035000 4 4 6 4
[250362.213219] ath10k_pci 0000:02:00.0: [04]: 0x00035400 7617 7585 17 209
[250362.213226] ath10k_pci 0000:02:00.0: [05]: 0x00035800 0 0 64 0
[250362.213234] ath10k_pci 0000:02:00.0: [06]: 0x00035c00 29 28 6 4
[250362.213242] ath10k_pci 0000:02:00.0: [07]: 0x00036000 0 0 0 1
[250362.233919] ath10k_pci 0000:02:00.0: failed to read hi_board_data address: -28

Cyberbolleke

3 Posts

January 4th, 2020 01:00

It is easier to patch your kernel; it has reduced the frequency of these occurrences drastically with me. Look for my messages on this Dell forum; one of them contains the steps and links to the patch.

mjmeehan

4 Posts

July 1st, 2020 10:00

This is broken on the XPS 13 9380 on Ubuntu 20.04 Focal as well. Thread over here on the Ubuntu forum https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1807974?comments=all

 

I have the latest firmware, but it's not working. Had been working on the previous version until the Focal update. I think it's less the firmware, and more something in the kernel that triggers the firmware crash. 

Joan01

1 Message

January 5th, 2021 01:00

Also crashing my XPS 13 9370 ... but I realized only occurs when my bluetooth mouse (Logitech M555b) is connected. Never crashes when using bluetooth headphones (Sony wh-1000xm3). 

So it looks like it crashes when some kind of bluetooth device is connected. Anyone can confirm?

Andres_1800

1 Message

January 28th, 2021 01:00

It may have to do with power save and power management.

I followed this post https://bugzilla.kernel.org/show_bug.cgi?id=205311#c8 to disable power save and it works.

My ath10k_pci firmware version is:

WLAN.RM.4.4.1-00157-QCARMSWPZ-1

Good luck,

Andres

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