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July 22nd, 2012 10:00

Abnormally high temperature(alienware M14x)

My alienware M14x has abnormally high temperature. Without running any applications, the temperature of cpu is about 65 ℃. With one game running, the cpu's temperature reached 98 ℃. I even feel uncomfortable when I put my hands there while typing.  I got this laptop only seven months ago. Is this normal?

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July 23rd, 2012 09:00

What were the temps seven months ago? Have you cleaned all of the dust out via the vents and compressed air?

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835 Posts

July 23rd, 2012 11:00

The temperature of the CPU should not go above 90C. Check out this article, try the steps and if the temperatures are still high after that, send us an e-mail to AWsocialmedia@dell.com with your service tag, phone number and best time to reach you and we will get back to you as soon as possible.

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July 23rd, 2012 13:00

Thank you Natalia. I will do these steps later today and let you know the result.

4 Posts

July 23rd, 2012 13:00

Thank you Chris for your quick response. I roughly cleaned it before recording the temperature readings. I will clean it again with compressed air and follow the instructions suggested by NataliaatAW .

It has always been "warm", but I cannot recall the exact temperature seven months ago.

3 Posts

July 23rd, 2012 13:00

I have a DELL OPTIPLEX 160 that boots up OK and can log onto it, but as soon as it warms up, it logs itself off.  What could be the problem?  Thanks, George

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July 23rd, 2012 14:00

what processor is this .is it a intel 3rd generation. i had the same problem.2nd generation intels are much better

 

4 Posts

July 25th, 2012 08:00

Mine is the 2nd generation, but still....

I followed the steps Natalia and Chris suggested, they helped. It is still "warm" but not that "hot" anymore. I am just curious about what the normal CPU temperature should be while:

- running a video game?

- just surfing the internet?

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835 Posts

July 25th, 2012 12:00

well...the temperatures on a system will variate depending on different factors like the temperature of the room, or the surface that you have the computer on...so just remember that the temperature should never go above 90C, 100C is the max temperature that the system will take before it shuts down. Idling temps usually are below 70C, gaming temps can go up to 85C...

December 7th, 2012 16:00

I know this is an old thread but the issue is the thermal compound that ships with the computer. You NEED to re-paste your cpu or the problem will not go away. I was running at 98C when i was playing battlefield and the computer would slow down to a crawl. I just replaced the thermal compound with Tuniq TX-2 thermal grease and my cpu never goes above 78C. Under a full load. The grease that ships with this laptop is absolute garbage. 

http://www.youtube.com/watch?v=gXGkRKrjv70

Follow the directions on that video to get your computer apart and re-paste the cpu and gpu.

Tuniq TX-2 can be bought here:

http://www.newegg.com/Product/Product.aspx?Item=N82E16835154003

December 8th, 2012 09:00

Hi-yo Silver!

You just became my hero!

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