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34573
February 21st, 2013 20:00
Alien autopsy Checkup-Targeted Read Test (Hard drive) failed with error code WHD20-86L
I use an Alienware m17x-r4. Over the past two months, it was behaving weirdly with music stuttering, sudden intermittent lagging in games etc. I used alien autopsy to perform a complete check up the day before yesterday-I've performed it thrice since then...It fails only in one test i.e Targeted Read Test for the Hard Drive...I get the error code WHD20-86L.
I'm unable to find out what the error means I'm worried as the laptop has become progressively worse and now doesn't install windows updates ie when you shutdown the computer, it just stays on updating 1 of 3....without changing (entire night).
Is something wrong with my hard disk?
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Dell-Rajesh R
6 Operator
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3.3K Posts
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February 22nd, 2013 04:00
Hi ashu711,
This error indicates hard drive failure on the computer.
To ensure it’s a hard drive failure, run diagnostics on the computer. Restart the computer by holding the FN and Power button which would run diagnostics on the computer.
Let the diagnostics complete, make a note of the complete error message and post back.
Awaiting your response!
ashu711
13 Posts
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February 22nd, 2013 07:00
Hi Rajesh, this is the error message that I got:
Error code: 2000-01 42
Validation: 128197
msg: Hard Drive O-S/N 52K8F9ESS
My M17x-R4 is pretty new, I bought around June/July last year...what is going on with it? I'm still able to use the laptop...should I start backing up all my data?
Dell-Rajesh R
6 Operator
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3.3K Posts
0
February 26th, 2013 10:00
Hi ashu711,
2000-0142 indicates hard drive failure. Even though the computer is working now, the hard drive might die soon.
I have provided a link below for drive savers data backup:
http://bit.ly/o0hMA
Click on the above link and select the options accordingly. They would help you in backing up data.
You can also contact any local technician to back up data.
If the computer is under warranty, I would be glad to arrange for the service on the computer.
Kindly private message me the service tag. I will review your account and take the case forward.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Awaiting your response!
ashu711
13 Posts
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February 27th, 2013 04:00
Hi Rajesh, I've done as you asked and have started a conversation with you...however please note that I have not received a friend request.
Dell-Rajesh R
6 Operator
•
3.3K Posts
0
March 1st, 2013 10:00
Hi ashu711,
I have sent you a private message. Kindly reply.
Awaiting your response!