I will recommend you to uninstall the command center shut down the system and perform a power drain, after that flash the BIOS to the latest version you find in the Dell support site and install the command center one more time.

Let me know if that fixes the issue.

Hi,

So I have flashed the BIOS to the latest version which is A 11 and I have also installed the latest version of Alienware command center which is 3.6 and after I Installed the software I got these errors

Error 1:

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)

Error 2:

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)

Error 3:

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)

Error 4:

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)

Additionally when I restart the computer I get the same errors as previosuly

And did you perform the power drain?

Can you please run the AlienFX tester and let me know if all the lights are working?

Yes I completed the power drain and for some reason the alien fx tester would not run so I'm not sure what's wrong

Hi yes I completed the power drain however the alien fx tester would not run and I'm not exactly sure why

You must get MIO-Board working in Dell Diags (PSA/ePSA) outside of Windows first.

http://en.community.dell.com/owners-club/alienware/f/3746/t/19454040

Yes, for Win8.x on an Aurora R4, you can run CC 3.6.x or latest.

Its not that the fan isnt running at a normal speed though and the lights are working as when it turns on its all  red the problem is the CC isnt detecting it and I am not able to change it

Are you getting an error message when you run the AlienFx tester?

yea I do sadly

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)

that is the error I received.

I have also completed a full diagnostics test and everything came back at 100% so i have no Idea whats going on.

Any help would be appreciated,

thanks so much

In that case you might be facing a problem with the IO board which is the one that controls the system lights. 

However I have run a systems diagnostic test that says all the hard ware is running perfectly and I have also checked that there are no unknown decides in the device manager

However I have run a systems diagnostic test that says all the hard ware is running perfectly and I have also checked that there are no unknown decides in the device manager

I have run the dell supplied one as well as the one when you boot up the computer and press f12. forgot exactly what its called however both of them have said that all hardware is working 100%.

I have run the dell supplied one as well as the one when you boot up the computer and press f12. forgot exactly what its called however both of them have said that all hardware is working 100%.