Alienware 14 and Razer Onza (Xbox Controller)

Question

I seem to be having an issue using the Razer Onza Xbox 360 controller and my Alienware 14 laptop. I assume the Onza uses the Xbox 360 controller driver, but I have been unsuccessful using it. When I plug it in for the first time it says its installing the driver, then fails.

When I go into the Device Manager, I find the device here, where it isn't suppose to be.

I have tried uninstalling the driver, re-installing, letting the controller its self install the driver multiple times, manually install the driver myself from the driver download on the Microsoft site, no luck. This controller works on another computer running the same architecture and OS, and another with x32 and Windows XP (Also on the 360 its self) . I assume its the computer doing something, not the controller.

Any help would be wonderful, this is frustrating me.

Edit : System info

The model according to my system properties is "Alienware ALIENWARE14"

and I have used all 3 USB ports and have had the same results in all 3

ejn63 · Accepted Answer

There is some information on similar issues here: http://steamcommunity.com/discussions/forum/11/882962139437855213/

Senthil S · Answer

Hi t3hero, Please let me know the complete model number of the system? also let me know in which USB port you are connecting the device.

t3hero · Answer

The model according to my system properties is "Alienware ALIENWARE14"

My service tag is " CK0LNX1 " ( http://www.dell.com/support/troubleshooting/us/en/19/servicetag/CK0LNX1 )

and I have used all 3 USB ports and have had the same results in all 3

Senthil S · Answer

Hi t3hero, Please update the chipset driver using the link below. http://dell.to/1ezVUID once you update the driver check if the device works?

t3hero · Answer

Updated, no luck

t3hero · Answer

I still got the same error, no driver found with windows update when I plug it in

Locked Topics – Alienware General

Alienware 14 and Razer Onza (Xbox Controller)

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