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November 5th, 2013 19:00
Alienware 17 memory issues
Good day,
I have bought a new Alienware 17, I'm having some problems that points to memory issues:
-Lasting to much starting up, sometimes I have to restart the computer to get it right because it gets stuck
-The first time I did a system autopsy several parts of the test failed and the system crashed (blue screen)
-I refresh the system and try againg with the autopsy, the normal test went fine but the stress test failed big time.
-Some blue screens that I investigate later and shows there is a memory problem
Your good comments will be greatly appreciated.
Currently I have a Windows 8
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DELL-Ravi Ch
9 Technologist
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7.1K Posts
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November 6th, 2013 06:00
Hi Daniel Dompe,
I would suggest you to perform hardware diagnostics outside the system by following the steps below and reply with the findings.Also, Please let me know on which stress test the diagnostics are failing.
Daniel Dompe
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November 8th, 2013 12:00
Hello Ravi Ch,
After a few days of tests, let me sum this up a bit:
-Memory stress test failed: Advanced Pattern Test Failed WME02-IM7
I have also received blue screens for Bad Pool Header, Memory Management.
As for the tests performed under F12 during boot I had no error codes, everything turn out just fine.
Thanks for your comments.
DELL-Ravi Ch
9 Technologist
•
7.1K Posts
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November 12th, 2013 10:00
Hi Daniel Dompe,
It looks like there is an issue with the memory on the system. Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and select start conversation.