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November 13th, 2015 20:00

alienware 17 r2 problems with video card

Hello and help¡¡

I have bought a alienware 17 r2 and i tried to install the nvidia drivers but when they are installing, suddenly it stops and i need to press the alienware buttom for turning off.

I have had installed windows 10, 8.1 and the problem is the same, i have had installed the drivers from nvidia,dell etc etc but the problem is the same.

sometimes the drives can install but after some minutes appear a blue screen with the video problem.

I have the 06 bios

could someone help me? I am from México

my alienware laptop is

intel core i7 4720
nvidia gtx 970m
ram memory 8 gb

314 Posts

November 14th, 2015 08:00

do you have alienspawn? try factory reformat.

the best way to update nvidia driver is installing nvidia geforce experience. this software updates everything.

November 14th, 2015 11:00

Yes I have done a factory reformat and install the drivers with nvidia experience and nothingn:(

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