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March 14th, 2015 09:00
Alienware 18 LCD bezel loose
Ok, so now, in addition to my not so even keyboard backlighting on my $4k laptop, I just noticed the bezel around the display, in the area around the camera and microphones, is loose. I noticed while deep cleaning the laptop. I baby this thing so it stays pretty clean since I wipe it down with a microfiber cloth after each use. I've had it about a month and this is the first time I cleaned it in detail so I hadn't noticed anything with the display. The bezel is wobbly only in that spot and there doesn't appear to be any brackets underneath that it should be snapping into. Admittedly, I haven't really used much pressure in trying to snap it into place because I'm not sure that is the problem and I don't want to damage it further. The funny thing is I have noticed when I boot up there is light leakage at the bottom left corner of the screen that has developed over the month I've had it. I wonder if this has anything to do with the display bezel being loose like this. Also, I've noticed that there is some dust behind the camera lens as well, likely due to the loose bezel.
I travel a lot for work, and I had already planned to get it serviced for the keyboard backlighting, but I wanted to know, is the display bezel thing a known issue? What about the light bleeding over such a short time?
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Milena M458
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March 18th, 2015 09:00
Is not a known issue but if you need to replace the keyboard I will recommend you request them to check the LCD as well.