The symptoms indicate a No Boot problem. If the ePSA diagnostic passed with no errors, then the problem could be caused by the OS.
Try re-installing Windows as explained on this video. Once you've installed the OS, make sure to install the drivers in the correct order as explained here.
Alienware-Naomi
4 Operator
•
1.8K Posts
0
May 21st, 2014 15:00
Hi!
First, make sure is not a video problem. Test the monitor separately to verify it's working, then try using a different cable and video port.
If you can access the BIOS, try to run an ePSA diagnostic to check for hardware errors. Let me know the results.
thesoftcracker
3 Posts
0
May 22nd, 2014 18:00
My monitor is working, when I start my computer the alienware startup logo pops up before it blackscreens
Also my brother ran a BIOS on my computer and said that all my parts were functioning fine aswell
thesoftcracker
3 Posts
0
May 22nd, 2014 18:00
although the problem has progressed worse so that now when I startup it stays comepletely black
Alienware-Naomi
4 Operator
•
1.8K Posts
0
May 23rd, 2014 09:00
The symptoms indicate a No Boot problem. If the ePSA diagnostic passed with no errors, then the problem could be caused by the OS.
Try re-installing Windows as explained on this video. Once you've installed the OS, make sure to install the drivers in the correct order as explained here.