I received a new Alienware Aurora R6 system with Windows 10 Home, 8GB of RAM, a 1TB hard drive, and an ATI RX480 8GB graphics card.  I have been trying to update everything to the latest drivers, but I cannot flash the BIOS.  It currently has version 1.01 of the BIOS, but 1.04 is the latest one.

The pre-installed Alienware Update software first told me that the BIOS needed an update, when it popped up with a message on the screen.  So I first tried that method when 1.03 was the current version last week.  It would reboot my computer, then just sit there for a few hours without doing anything.  I would finally turn it off, and I had to unplug the power cord and wait a few minutes, then plug it back in before everything would start up again normally.  But I still had version 1.01 of the BIOS.

Next I tried creating a USB boot disk using Rufus and FreeDOS.  The USB drive booted just fine when I changed the boot to legacy mode and pressed F12 during the startup to select the drive.  But when I tried to run the BIOS update file, it gives me an out of memory message.

I have tried both procedures again with version 1.04 of the BIOS, and still the same results.  I'm not sure if I have a hardware issue that Dell needs to resolve, or if something else is screwed up.  Maybe I need to do a clean install of Windows 10?  But that would not explain the failure of the update when booting into FreeDOS.

I would appreciate any advice that anyone can give me before I contact Dell support.