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3264
January 7th, 2017 22:00
Alienware graphics Amplifier was working perfectly, now suddenly getting caught in a boot loop?
I recently received the AGA from a family member for christmas. I hooked it up an RX 480 worked it excellently. However, about two days ago I plugged it in and launched it, only to be met with a boot loop. For some with similar problems, it launches sooner or later, but mine never does. I have tried DDU, a different power supply, and a different GPU (GTX 970) to no avail. When I plug it in while the laptop is already running, I get the request to restart, only to once again be met with a boot loop. The amplifier also seems to launch when there is no card in the slot, but the alien logo on the front never lights up in any case. My laptop is an Alienware 15 with an i5-4210h, GTX 965M 2gb, 16gb of crucial DDR3L Ram, and a 750GB crucial ssd. Any suggestions?
Eimy_B
6 Operator
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4.4K Posts
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January 10th, 2017 10:00
Hi,
When the video card is inside the amplifier, does the alien logo light goes on?
BradyGareth
4 Posts
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January 10th, 2017 10:00
The alien light does not appear to go on at any time
rudi barth
1 Message
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January 11th, 2017 09:00
I had this exact problem and had to return the amp and get a new one.
Eimy_B
6 Operator
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4.4K Posts
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January 13th, 2017 10:00
If you already tried a different video card and the same happens, then yes, looks like a problem with the Amplifier.
BradyGareth
4 Posts
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January 13th, 2017 13:00
I just got this thing, what could have possibly gone wrong? I can't even test if it is the cord because the website doesn't sell them for whatever reason.
BradyGareth
4 Posts
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January 15th, 2017 23:00
Is there a way to return it or to service it?
Eimy_B
6 Operator
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4.4K Posts
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January 17th, 2017 17:00
Send me a private message with the order# if you bought it from DELL.
AndrewSi
4 Apprentice
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901 Posts
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January 17th, 2017 20:00
Do you have the Alienware GA software installed?
Do you have the latest system BIOS? v1.3.10 contains updates for the Alienware GA.
1anon
1 Rookie
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13 Posts
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January 24th, 2017 17:00
Try flipping the cable, so the connection that's in the laptop is now the connection into the AGA and vice versa.