Hi KQN, I'm sorry you are having this problem with your M14X hinge, please send me an email to awsocialmedia@dell.com including your service tag, name and phone number and I'll be glad to assist you.
I'm sorry to hear that man, but I have received no help from dell. I sent my email address to the tech support and no response back. I call them and they tell me I need to pay $500 to replace the whole entire screen when its only one of the hinges that needs to be replace. After a week and a half of waiting for a response I ended up opening the screen and super glueing the hinge back onto the screen. Lesson I learned is to not buy another dell product.
Same, I'm pretty anti-dell now. I was already against it, but I wanted an alienware so I thought of giving dell a second change. Bad decision. They also gave me the $500 estimate for one hinge. I'm just gonna bring it to a local repair shop. In my opinion,this is obviously a design flaw in their m14x since everyone is getting it in the same left hinge.
My thoughts exactly. A friend of mine saw mine and said the same thing happened to his friend's m14x also. I think there is a trend happening here dell. Time to admit you're at fault.
What's most absurd is that laptop "hinge" issues have occurred since 2 days after the first laptop shipped.
It's 2012, why on earth would someone design a laptop with bad hinges??? And an Alienware at that, poor engineering and cheap product construction, embarrassing Dell.
And as usual, I bet the answer/fix comes from the User Community, how to fix (and prevent) this left hinge failure.
Just happened to me today. My M14x is less than 18 months old. Warranty just expired. Hinge just broke and they want me to send it to them for $430 plus tax. It's obviously a defect. When I opened it up there is barely any material there for the hinge to attach the the screen. The screws ripped right out of the plastic. Not a chance that I'm sending it in or paying that kind of money. A few thumbs down for me here, I'm very disappointed.
Alienware-Alex_
1 Rookie
•
24 Posts
0
June 7th, 2012 16:00
Hi KQN, I'm sorry you are having this problem with your M14X hinge, please send me an email to awsocialmedia@dell.com including your service tag, name and phone number and I'll be glad to assist you.
my_tvo
6 Posts
0
October 14th, 2012 15:00
I am currently experiencing this same EXACT problem
KQN
2 Posts
0
October 14th, 2012 21:00
I'm sorry to hear that man, but I have received no help from dell. I sent my email address to the tech support and no response back. I call them and they tell me I need to pay $500 to replace the whole entire screen when its only one of the hinges that needs to be replace. After a week and a half of waiting for a response I ended up opening the screen and super glueing the hinge back onto the screen. Lesson I learned is to not buy another dell product.
my_tvo
6 Posts
0
October 15th, 2012 00:00
Same, I'm pretty anti-dell now. I was already against it, but I wanted an alienware so I thought of giving dell a second change. Bad decision. They also gave me the $500 estimate for one hinge. I'm just gonna bring it to a local repair shop. In my opinion,this is obviously a design flaw in their m14x since everyone is getting it in the same left hinge.
jpmct49
2 Posts
0
November 24th, 2012 01:00
my_tvo
6 Posts
0
November 24th, 2012 02:00
My thoughts exactly. A friend of mine saw mine and said the same thing happened to his friend's m14x also. I think there is a trend happening here dell. Time to admit you're at fault.
Virtue
51 Posts
0
January 7th, 2013 11:00
What's most absurd is that laptop "hinge" issues have occurred since 2 days after the first laptop shipped.
It's 2012, why on earth would someone design a laptop with bad hinges??? And an Alienware at that, poor engineering and cheap product construction, embarrassing Dell.
And as usual, I bet the answer/fix comes from the User Community, how to fix (and prevent) this left hinge failure.
chays77
6 Posts
0
January 13th, 2013 19:00
Just happened to me today. My M14x is less than 18 months old. Warranty just expired. Hinge just broke and they want me to send it to them for $430 plus tax. It's obviously a defect. When I opened it up there is barely any material there for the hinge to attach the the screen. The screws ripped right out of the plastic. Not a chance that I'm sending it in or paying that kind of money. A few thumbs down for me here, I'm very disappointed.
Alienware-Luis_
200 Posts
0
January 14th, 2013 07:00
We are not going to stray outside of the confines of the warranty you purchased.
Inside of warranty
* If you bought the Next Business Day warranty, Dell should send an onsite technician to replace the entire LCD Assembly
* If you bought the Return to Depot warranty, Dell should setup the Return to Depot repair.
Outside of warranty
* You pay for the shipping and repairs done at the Depot.