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28960
June 7th, 2012 16:00
Alienware m14x Hinge Issue
A few nights ago I opened up my laptop and a metal piece on the left hinge separated from the the screen. When I try to open it the metal piece doesn't move up with the screen and it seems that the screen would pop off if i lifted it any higher. I've' own this laptop since last summer and I always keep it at my desk and I have no clue how that piece snapped. Is there anyone who can help me or is having a similar issue? This is not a picture of my laptop, but is the same problem. http://i1132.photobucket.com/albums/m568/jtl001/0905011919.jpg
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Alienware-Alex_
1 Rookie
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24 Posts
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June 7th, 2012 16:00
Hi KQN, I'm sorry you are having this problem with your M14X hinge, please send me an email to awsocialmedia@dell.com including your service tag, name and phone number and I'll be glad to assist you.
my_tvo
6 Posts
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October 14th, 2012 15:00
I am currently experiencing this same EXACT problem
KQN
2 Posts
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October 14th, 2012 21:00
I'm sorry to hear that man, but I have received no help from dell. I sent my email address to the tech support and no response back. I call them and they tell me I need to pay $500 to replace the whole entire screen when its only one of the hinges that needs to be replace. After a week and a half of waiting for a response I ended up opening the screen and super glueing the hinge back onto the screen. Lesson I learned is to not buy another dell product.
my_tvo
6 Posts
0
October 15th, 2012 00:00
Same, I'm pretty anti-dell now. I was already against it, but I wanted an alienware so I thought of giving dell a second change. Bad decision. They also gave me the $500 estimate for one hinge. I'm just gonna bring it to a local repair shop. In my opinion,this is obviously a design flaw in their m14x since everyone is getting it in the same left hinge.
jpmct49
2 Posts
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November 24th, 2012 01:00
my_tvo
6 Posts
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November 24th, 2012 02:00
My thoughts exactly. A friend of mine saw mine and said the same thing happened to his friend's m14x also. I think there is a trend happening here dell. Time to admit you're at fault.
Virtue
51 Posts
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January 7th, 2013 11:00
What's most absurd is that laptop "hinge" issues have occurred since 2 days after the first laptop shipped.
It's 2012, why on earth would someone design a laptop with bad hinges??? And an Alienware at that, poor engineering and cheap product construction, embarrassing Dell.
And as usual, I bet the answer/fix comes from the User Community, how to fix (and prevent) this left hinge failure.
chays77
6 Posts
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January 13th, 2013 19:00
Just happened to me today. My M14x is less than 18 months old. Warranty just expired. Hinge just broke and they want me to send it to them for $430 plus tax. It's obviously a defect. When I opened it up there is barely any material there for the hinge to attach the the screen. The screws ripped right out of the plastic. Not a chance that I'm sending it in or paying that kind of money. A few thumbs down for me here, I'm very disappointed.
Alienware-Luis_
200 Posts
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January 14th, 2013 07:00
We are not going to stray outside of the confines of the warranty you purchased.
Inside of warranty
* If you bought the Next Business Day warranty, Dell should send an onsite technician to replace the entire LCD Assembly
* If you bought the Return to Depot warranty, Dell should setup the Return to Depot repair.
Outside of warranty
* You pay for the shipping and repairs done at the Depot.