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16 Posts
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122938
September 24th, 2012 06:00
Alienware M14x R2 lit keyboard not working
hello
i just bought Alienware M14x R2 and i noticed the lit keyboard is not working i tried changing the colors still didnt work. everything else in the FX is working fine when i try to change the color except for the keyboard it was off since i got it 3 days go.
here is a video of my laptop when i try to change the color of the keyboard and everything else, >>Note: this is not listed in youtube only the link will take you to the video<<. http://www.youtube.com/watch?v=9KkM6gxNiG4&feature=g-upl
i am new to forum if i am missing any information please tell me ill try to answer asap, i want to make sure if this is a hardware issue or software issue.
thank you
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NataliaatAW
2 Intern
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835 Posts
0
September 25th, 2012 15:00
Hello :)
Try re installing the command center following the steps in this article:
How to Uninstall and Reinstall Alien Command Center
Saeed.G
16 Posts
0
September 26th, 2012 00:00
i followed the steps but some of them i could not for instance: after the uninstall of command center in step 11 it says
"Double-click C:, ProgramData, Alienware, CommandCenter, and then the ThermalControls folders.
Delete the Profile.xml file, if present."
i could not find ThermalControls.
and also in step 13 it says "Go back to C:, then Users, click the folder of the primary users account name, Appdata, Local, Alienware,AlienwareAlienFX, and then Themes."
i did not find Alienware folder.
anyway i skiped these steps and reinstalled the command center and restarted the laptop. all of the lights went blue except for the lit keyboard it was not lighting up
NataliaatAW
2 Intern
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835 Posts
0
September 26th, 2012 13:00
What BIOS version are you running?
Saeed.G
16 Posts
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September 26th, 2012 22:00
BIOS A03
JOCAS1976
3 Posts
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September 26th, 2012 23:00
The best way to know if your keyboard is fine is by opening a tool that can be found on the C:\Program Files\Alienware\CommandCenter/alienfx tester.
That application will activate all the lights at the same time with the same color. If the keyboard lights do not come on using that tool is because the keyboard is pretty much defective, lights at least.
Saeed.G
16 Posts
0
September 28th, 2012 03:00
i didnt find alienfx tester in C:\Program Files\Alienware\CommandCenter/alienfx tester.
im going to buy another keyboard here is the link to amazon http://www.amazon.com/LotFancy-keyboard-Alienware-NSK-AKU01-PK130G81A00/dp/B007ZJYMNA/ref=sr_1_1?ie=UTF8&qid=1348824780&sr=8-1&keywords=keyboard+14+alienware
im going to replace it and see if the problem is from the keyboard or not.
Alienware lapto
1 Message
0
October 2nd, 2012 22:00
I can't used my typing word of s in my laptop keyboard
Saeed.G
16 Posts
0
October 5th, 2012 06:00
i changed my keyboard and its now working all the lights are fine with all the colors.
sitedude
11 Posts
1
December 27th, 2012 15:00
This may be a little late but:
www.ebay.com/.../181051211773
A repair service to fix the issue. This is caused from installing the wrong command center. Dell charged $800 to replace the motherboard! They will fix it including return shipping for 150.00