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53979
May 4th, 2014 13:00
Alienware M14x windows 7 install driver error please help
hello i could really use some help ...i have a alienware M14x and its orginal OS is windows 7 home premium 64 bit .....i got a reall bad virus so i was forced to do a clean install of windows 7 so when i boot up off my windows 7 disc it gets to the page where you format your hardrive and pick the one you wanna install windows 7 on but no hardrives appear and a dialog pops up that says
"A required cd/dvd drive device driver is missing if you have a driver floppy disk cd dvd or usb flash drive please insert it now
not if the windows installation media is in the cd/dvd drive you can safely remove it for this step"
if you could please help me id really appreciate it
and btw im not using my orignal disk drive which was a seagate 7200 rpm 500 Gb drive but that drive went bad so now im using a HGST 5400rpm 500gb hardrive idk if that matters or not
system specs for M14x
intel core i7 -2360qm 4 core 2.00ghz
8gb ddr3 1600mhz
HGST 5400rpm 500gb
Intel 3000 HD graphics
thanks for looking it would help me out alot if you have any ideas
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DocStone74
4 Posts
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October 15th, 2014 07:00
The USB ports on the left hand side of the laptop are USB3 and will not let you install Windows from a USB device on them.
Easiest answer is to use the ports on the right hand side which are standard USB 2.0. It really is as simple as that!
Alienware-Naomi
4 Operator
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1.8K Posts
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May 5th, 2014 16:00
Hi!
The reason you're getting that message is because you're missing a driver for the installation. Download the Intel Rapid Storage and copy the files to a USB drive. When you reach that page again, choose the option to load a driver and select the IRST from the USB. After the driver is loaded and installed, you should be able to see the partitions to install Windows.
Let me know how it goes!
ecstasyyy
2 Posts
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May 6th, 2014 00:00
Thank you very much for your help but it actually was cuz I was trying to install the ISO with a USB drive I burned the ISO to a DVD and it installed just fine ..I guess my bios dosent support USB installs ?
but anyways now I have windows 7 installed and when I plug in any USB device it dosent pop up in windows my computer dosdnt even show a device plugged in? And it can't be that my USB ports are bad because when I tried installing windows 7 with a USB device it loaded the setup just wouldn't go all the way through
do u think I'm missing a USB driver maybe?
i really appreciate your help !
Alienware-Naomi
4 Operator
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1.8K Posts
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May 6th, 2014 08:00
You're most likely missing some drivers. Follow the instructions on this article to install the drivers in the correct order.
User511
1 Message
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February 19th, 2015 02:00
I've been struggling for two hours with this error message. Since I don't have a DVD drive, I was puzzled and confused.
In my case I have an M11x-R3 and the working USB port was on the left but other than that, your solution worked perfectly.
Thanks Docstone74!!