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90262
March 7th, 2013 18:00
Alienware m17x r1 "battery not detected"
Hello,
My alienware m17x r1 will not charge.It has a big X over the battery icon, and it says battery not detected. Also when I go to my bios it doesn't have the 240 watt label on it. Here are the possibilities, My bios is out of date AO2, my battery pack is dead, or the motherboard that is connecting to my battery pack is broken. I've tried pulling out battery pack and ac adapter and hold down power button for a minute. But that doesn't work. Also the laptops isn't getting the performance it's fully capable of. Im pretty sure that's, because my graphics card[Gtx 260m] isn't getting enough power.Please help. Thanks.
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problems with m
23 Posts
0
March 9th, 2013 19:00
Please answer this, I've been trying to get it to it's full performance for months now.
NataliaatAW
2 Intern
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835 Posts
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March 13th, 2013 12:00
Hello,
Start by updating the BIOS:
M17x r1 BIOS A07
And run a PC diagnostics using AlienAutopsy as explained on this video:
Troubleshooting Your Battery With Alienware Quick Fix
If you have not installed AlienAutopsy yet, check out this article:
What is the Alienware AlienAutopsy Software and Where can I download?
problems with m
23 Posts
0
March 13th, 2013 16:00
The alienautopsy wont work for me I cant find it in my desktop, and when i find it where the files are and click it. It just opens up a huge picture of the icon. Please help. Also how do I run my bios update?
problems with m
23 Posts
0
March 13th, 2013 16:00
Never mind on the alienautotopsy I figured out the problem.
problems with m
23 Posts
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March 13th, 2013 16:00
Thank you so much for replying. I noticed that the battery not detected turned into a "consider replacing your battery" So do you think replacing the battery would be the solution? Also isn't there a chance i might kill my motherboard while I am upgrading my bios. Again, tank you so much
NataliaatAW
2 Intern
•
835 Posts
0
March 13th, 2013 17:00
For the BIOS update, you just have to download the file, and run it, and the AC adapter must be connected during the update.
problems with m
23 Posts
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March 13th, 2013 19:00
I updated the bios to A07 it has no effect what so ever.Also I did the take battery out and adapter hold down power button for 30 sec and it didnt work.Im pretty sure I have to replace the battery pack.
NataliaatAW
2 Intern
•
835 Posts
0
March 14th, 2013 12:00
Any errors on AlienAutopsy?
And yes, it sounds like the battery needs to be replaced. Send me a private message with your service tag and contact info and I'll help you out.
problems with m
23 Posts
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March 14th, 2013 14:00
There has been no errors,but if I do replace my battery will I get the performance Im supposed to get with this alienware laptop? Also when I was testing my graphics card on Autotopsy my GPU was getting terrible FPS. So can you also tell me how to oost my performance on my GPU?[GTX 260m]
problems with m
23 Posts
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March 17th, 2013 14:00
Please reply.
NataliaatAW
2 Intern
•
835 Posts
0
March 19th, 2013 10:00
The correct power supply will give you the same performance, unless there's a separated issue with the graphics card.
problems with m
23 Posts
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March 20th, 2013 15:00
But my adapter might be broken, so my graphics card wont get enough power.