Alienware M17x R4 doesn't start on battery alone?

Question

Without the AC adapter being plugged in, the M17x-R4 starts but when enters to windows just turns off. Being plugged works perfectly. I bought an extra battery to see if was the battery actually but the problem stills the same. Another thing i notice if i start plugged and then i unplugged the power cable, the laptop still works. So is this a problem with the starting thats all? i think could be maybe graphics. i don't know really any suggestion? or idea? cuz is very frustrating needs to find a socket or plugs in anyplace i go to start to work with.

DELL-Chris M · Answer

Eheieh,* Turn the laptop off* Unplug the AC adapter and remove the battery from the laptop* Hold the laptop power button in for 30 seconds* Reinsert the battery and plug in the AC adapter* Connect an external monitor to the VGA port on the laptop* Turn the external monitor on* Switch the laptop on* The laptop should boot up and engage the external monitor. Now, if the laptop display shuts off, does the external monitor shut off?

Eheieh · Answer

I tried that but i dont undetstand your last step how i am suposse to turn off the laptop screen???

Alienware-Karen · Answer

Eheieh You cannot turn off the laptop screen. When you turn on your laptop on battery mode with the external monitor plugged in, would you have any video?

Eheieh · Answer

please can u explain to me what is battery mode....?

Alienware-Luis_ · Answer

When you unplug your AC adapter, your computer runs only on battery, this is what karen refers to as Battery Mode.

What they're asking you to do is to unplug the AC adapter, and try to turn on your computer (unplugged) with an external monitor connected.

Please try that and let us know if the laptop turns off when running on battery even after the power drain recommended by Chris.

**Power Drain:

* Turn the laptop off

* Unplug the AC adapter and remove the battery from the laptop

* Hold the laptop power button in for 30 seconds

* Reinsert the battery and plug in the AC adapter

*Turn the laptop on

Eheieh · Answer

i tried as u said... and not is not workin umpluged neither the external monitor... so i think we can discard graphic card problems... so if not video and is not battery... what it could be please? i still with the same problem :(

Alienware-L_Por · Answer

If the computer is not turning on at all while in battery and you have tried the above steps, I would suggest to replace the battery.

Eheieh · Answer

i bought a new battery and stills the same... i talk with my friend and h says is a problem with the dell laptops... something about the motherboard... please help here

DELL-Pablo R · Answer

Eheieh, please send us an email with your service tag, full name, contact info and the link to this thread to awsocialmedia@dell.com. We will help you in the best way we can.

Eheieh · Answer

may i speak with   please he was following this case...

Eheieh · Answer

hi guys im still waiting for this call.... are u gonna do it?

DELL-Pablo R · Answer

Eheieh, We've tried to call you several times to the phone number you provided. We haven't received an answer. I have also sent you several mails to confirm the information, since we have not been able to get a hold of you. Please check your inbox.

Eheieh · Answer

hi, im so sorry i travel alot is just a few days im at home do you have any number i can call u now im in mexico right now but i can call you

Eheieh · Answer

i know is a mobo problem, it would be nice if i can communicate with you instead you with me... thanx

DELL-Pablo R · Answer

I just sent you a PM Eheieh, please reply to provide the information we need to proceed with the service. Thank you.

Locked Topics – Alienware General

Alienware M17x R4 doesn't start on battery alone?

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