Unsolved
This post is more than 5 years old
1 Message
1
1395
July 9th, 2017 07:00
Alienware R4, 17 Inch - A Few Problems
Hi everyone
I received my order from Dell on Thursday last week. Initially, things seemed okay but I have been plagued with a few very annoying issues.
Firstly, I've been getting freezing and crashing on almost all games. The two I'm attempting to play most at the moment are WoW and Fallout 4.
Both games, every 30 seconds or so will stop responding for a second or two and then catch up. The graphics will just completely stop working and then a few seconds later I'm back playing. This is sometimes accompanied by the sounds you used to get with an old school blue screen of death.
Speaking of the blue screen of death, I've been getting an error message with BAD_POOL_CALLER multiple times per day. This occurs randomly as far as I can see and it always ends up with a restart.
I wasn't expecting these issues at all and it's fairly disappointing considering the price of the machine.
For informations sake:
| Base |
Cassini 17, CTO |
| Video Card |
NVIDIA® GeForce® GTX 1080 with 8GB GDDR5X |
| Processor |
Intel® Core™ i7-7820HK (Quad-Core, 8MB Cache, Overclocking up to 4.4GHz ) |
| Operating System |
Windows 10 Home 64bit English, Dutch, French, German, Italian |
| LCD |
17.3 inch QHD (2560 x 1440) 120Hz TN AG 400-nits w/ NVIDIA G-SYNC, Enabled with Tobii Eye-tracking |
| Memory |
16GB DDR4 at 2400MHz (2x8GB) |
| Hard Drive |
256GB PCIe SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage) |
| Wireless |
Killer 1435 802.11ac 2x2 WiFi and Bluetooth 4.1 |
| Keyboard |
Internal UK/Irish (QWERTY) Backlit Keyboard |
| Extended Services |
1Yr Premium Support with Onsite |
| Accidental Damage Support |
1 year Accidental Damage Protection |
| Microsoft Application Software |
Microsoft® Office 30 Day Trial - Excludes Office License |
| Protect your new PC |
McAfee® Live Safe 30 day Trial |
| FGA Module |
Custom BTO Configuration |
| Cable |
UK Power Cord (240W/330W) |
| Primary Battery |
6-Cell 99W Hour Battery |
| Placemat |
Placemat for English |
| Driver |
Killer N1435/1535 Driver KBL |
| Documentation/Disks |
English, French, German, Italian, Dutch Shipping Docs |
| Documentation |
Documetation not included |
| Order Information |
Alienware X51 R2 Order |
| Retail Packing Label |
Not included |
| Packaging |
Alienware 17 R4 Shipping Material |
| CFI Included (Smart Selection) |
CFI not included |
| Retail Information |
No Retail Info Required |
| Processor Label |
Intel® Core™ i7 Label |
| AC Adapter |
Alienware 330W AC Adapter |
| Operating System Recovery Options |
No OS Media included |
| Non-Microsoft Application Software |
Additional Software FY17 C5 - KBL |
| Included with your Order |
Dropbox software |
| Label |
Regulatory and Environmental Labels (330W) |
| Bundle |
N00AW17R424 |
0 events found
Carbon Based Lifeform
2 Intern
•
872 Posts
0
July 10th, 2017 02:00
would you check the Reliability History? open Start and type "Relia" then choose "Show Reliability History" from the List. are there any Errors? Tobii Eye Tracking related for Example?
Eimy_B
4 Operator
•
4.4K Posts
0
July 11th, 2017 09:00
Hi Dr8Ball,
Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors.
Open device manager and see if there's no exclamation mark and make sure the BIOS is up to date as well as the video driver.
Also, run this application to check for bluescreens and its cause. BlueScreenView doesn't require any installation process or additional dll files. In order to start using it, simply run the executable file - BlueScreenView.exe
After running BlueScreenView, it automatically scans your MiniDump folder and display all crash details in the upper pane. Click here to download the app, then please attach an screenshot with the results.
Tesla1856
8 Wizard
•
17.5K Posts
0
July 11th, 2017 10:00
If you:
- Have the latest BIOS
- Have re-seated the ram memory DIMMs (if you know how)
- ePSA passes
I would say probably a bad motherboard and/or ram-memory like these (IIRC, 15-R3 and 17-R4 are similar tech).
Brand new Alienware 17 R4 BSOD
and
BSOD
I hate to say it, but if not easily fixable (without replacing parts and boards) I would return it.
After refund, start shopping and buying processes over.