3 Posts

June 24th, 2013 23:00

I have solved this problem thanks to a bit of research.

If anyone has this problem solve it by following these steps:

1. While the AC adapter is plugged in, take out the battery

2. Unplug the AC adapter

3. Hold the power button for 12 seconds

4. Replace the battery

5. Replace the AC adapter

6. Power on computer

I hope this helps anyone who might have this problem.

Found the answer here: en.community.dell.com/.../19504390.aspx

Last entry is what I tried

3 Apprentice

 • 

1.5K Posts

June 24th, 2013 23:00

Hi pIayer-1,

Welcome to the community.

Its great to hear that you were able to find the solution for this issue on our forums. We are glad to know that issue has been resolved to your satisfaction.

Also, for future reference if you wish to download any drivers or softwares for the system you can visit the link below:

downloads.dell.com/.../esuprt_alienware_dsk.html

downloads.dell.com/.../esuprt_alienware_laptops.html

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

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