Alienware X51 window's screen

Question

Hello, I have a Alienware X51 with Windows 8, 64 bit desktop system that is having issues loading.  When I turn on the computer, I get the normal Alieware load screen, then when it goes to the Windows 8 sign in screen, it comes up light blue and has a bunch of shapes in the lower left hand corner.  This is where the screen saver would come up.  When I hit the spacebar, the normal Window's sign in screen (purple in color) comes up and in the center of that screen, there's a blank white square and rectangle to the right, where I would enter my sign in info.  Also, there's several shapes above the rectangle.  I issue arose after Steam had me do some troubleshooting and they had me delete a file called Wow6432Node from the system registry.  Also, here's some noteworthy info: 1. I tried using my Window's reinstallation disc, but nothing seems to come up on the screen.  The disc is also stuck in the disc drive and will not eject. 2.  I bought the system on Ebay and it is a refurbished system.  The XPS Technical support is listed as still being good until 3/5/2014, but when I contacted Alienware support, they said they could not help me because the system is registered to somebody else.  They said that If I could get in touch with that person, then they could transfer the warranty over to me.  I sent a email to the person that I bought if from and am currently awaiting his response.  I'm hoping he was the one that registered it, but I'm not holding my breath.  Please help me out.

shesagordie · Answer

Moving this thread to the Alienware Owners Club Forum.  Bev.

mav711 · Answer

Are you able to get to the windows desktop??

If not will the system come up in safe mode? press F8 repeatedly at the start of the windows boot up procedure.

Deleting stuff from windows is tricky and can create issues. Do you have alienware respawn? you should be able to restore to a previous restore point to see it that helps once you get in,

If the eject button doesn't work the ODD monitor app might not be installed which can be downloaded from the dell support site. or you can open my computer and right the ODD drive and select EJECT.

Nathan_Land · Answer

Hello,

I cannot get to the Windows desktop or login to my system.

I tried getting the system to come up in safe mode by pressing F8 repeatedly at the start of the Window's boot up procedure, but I get no response from the system.

As for Alien respawn, I do have it, but I did not create a backup copy of my files.

Unfortunately, since I cannot get to the desktop or login to my system, I cannot download anything or get to "My computer" to remove the disc.

Thank you for your reply. I appreciate your help.

mav711 · Answer

So there's a windows installation disc in the drive... hmmm, what happens if you hit F12 at BIOS boot and select the DVD drive to boot from??

problem with a reinstall from scratch is losing the files on the system if you pick the wrong option. Support can help alot better once you get that Ebay seller to transfer ownership.

Milena M458 · Answer

Hello Nathan_Land!Windows might be corrupted, on this case my recommendation will be to create a bootable windows USB and do a clean installation of windows from it.Refer to the following link to create the bootable USBhttp://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool

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