Unsolved
This post is more than 5 years old
6 Posts
0
874
October 3rd, 2016 17:00
Alienware x51 won't respond after Microsoft update
On Sept 30th, 2016. I usually keep my computer on and when I'm not using it, it goes into sleep mode about 5 min after I stop doing anything on it. I was working on a document, then I had to leave my workstation for 3 hours and when I got back, my computer had been updated by Microsoft because when I awakened it, it said updating...30 percent...then it went to the sign on screen. I entered my pw and the start screen comes up but it seems t0 be extra slow . I tried to go online and I can't connect. I tried to turn on the calculator and it wouldn't do anything. I tried to turn on several programs but none of them would start. I can do limited things and when the limited items ask me to keep going...yes or no...if I hit yes, all the icons, everything on the start screen disappears aND the screen goes very dim...if I hit escape, the screen goes blank. I ran an ePSA test by entering F12 and it says one or more thermal sensors are out of range. Error code 2000 o314 and the computer is playing a tune with beeping noises. Can someone tell me what needs to be replaced or what is wrong ?


Eimy_B
6 Operator
•
4.4K Posts
0
October 4th, 2016 12:00
Hi,
Try a system restore back to a date prior to when this started. Below there is a link that will should you how to perform a system restore:
www.howtogeek.com/.../
Let me know if you need something else!
GRC7931
6 Posts
0
October 4th, 2016 20:00
Thank you for the response, I couldn't do a system restore because I figured out what is wrong. Malware is causing the problem (((
Eimy_B
6 Operator
•
4.4K Posts
0
October 5th, 2016 16:00
Ok, so you will need an antivirus or a re-installation of windows. Send me a PM in case you need something else.