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3 Posts

2946

November 6th, 2014 20:00

Aurora R4 desktop not starting

I have a 3 year old R4 that's worked great till a few days ago, was online gaming w/o problem, stepped away for about 30mins and came back to find the desktop off, well starting up: pwr light goes on, fan starts and then turns dark, 2-3 seconds and it does it again, and again... nothing on my screen no boot screen or anything. Unplugged it and went out, came back a few hours later and plugged it in and it was fine... tonight same thing, now leaving unplugged and searching for a solution....

So far I have: 

-Dusted and vac'd out the entire case, dusty but not disgusting. ( i do this on 6 month schedule already)

-Checked the power supply, green light steady and fans running when pushed.

-Did the "complete power dump" by holding the power button down for 2 mins with it unplugged. (Not sure why to do this but I did with no help).

Can't get it to power on long enough to see anything on the screen so I can't get to safety mode.....

Any ideas will be appreciated.

Thanks

3 Posts

November 6th, 2014 21:00

Just removed the inner button battery and replaced. No luck BUT I did notice a small steady red light on the front (master control board?) Not sure if it means anything since I can't find anything online about it??

10 Wizard

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17.9K Posts

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71.4K Points

November 6th, 2014 22:00

Tough problem to troubleshoot ... even for a qualified tech. Motherboards and PowerSupplies do fail.

See:

http://en.community.dell.com/owners-club/alienware/f/3746/t/19530277

Especially lower section titled: "If above fails" 

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