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2946
November 6th, 2014 20:00
Aurora R4 desktop not starting
I have a 3 year old R4 that's worked great till a few days ago, was online gaming w/o problem, stepped away for about 30mins and came back to find the desktop off, well starting up: pwr light goes on, fan starts and then turns dark, 2-3 seconds and it does it again, and again... nothing on my screen no boot screen or anything. Unplugged it and went out, came back a few hours later and plugged it in and it was fine... tonight same thing, now leaving unplugged and searching for a solution....
So far I have:
-Dusted and vac'd out the entire case, dusty but not disgusting. ( i do this on 6 month schedule already)
-Checked the power supply, green light steady and fans running when pushed.
-Did the "complete power dump" by holding the power button down for 2 mins with it unplugged. (Not sure why to do this but I did with no help).
Can't get it to power on long enough to see anything on the screen so I can't get to safety mode.....
Any ideas will be appreciated.
Thanks


billyp203
3 Posts
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November 6th, 2014 21:00
Just removed the inner button battery and replaced. No luck BUT I did notice a small steady red light on the front (master control board?) Not sure if it means anything since I can't find anything online about it??
Tesla1856
10 Wizard
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November 6th, 2014 22:00
Tough problem to troubleshoot ... even for a qualified tech. Motherboards and PowerSupplies do fail.
See:
http://en.community.dell.com/owners-club/alienware/f/3746/t/19530277
Especially lower section titled: "If above fails"