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lucaslp

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9 years ago

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lucaslp

5 Posts

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7356

May 6th, 2017 09:00

aurora R4 Power Supply

I recently purchased a NVidea GTX 1070 card to prep for VR but am suddenly having issues as originally I was receiving BSOD but now my computer simply freezes and can only be corrected with a hard reboot. I thought originally it was a heat issue so I left the side panel off and monitored the temperatures just in case. After quite a bit of time I thought perhaps I was wrong and placed the side panel back on the computer. As soon as I did and the LEDs in the panel lit up the computer once again froze. I now feel that it may be a power supply issue as I have quite a few Corsair LED devices as well as dual monitors, controls, and headphones installed.

This of course is just a theory and I am open to suggestions, I still have the stock power supply in the R4 (2014 era) which I believe is the 875 watt. Any assistance in this matter would be greatly appreciated and thank you once again.

  • Tesla1856

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    Posted May 6th, 2017 11:00

    Were you having BSOD, freezes, or hard-lockups before you installed the GTX-1070? Like, maybe ... you thought the new GTX-1070 would fix that?

     

    You should verify that you have the 875w PS now. Either by Invoice, online config by Service Tag, or removing it and looking at large sticker. Report back.

    Dell Rockstar

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  • lucaslp

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    Posted May 6th, 2017 11:00

    I was not having the issue before, I have reseated the card, uninstalled and reinstalled the drivers, and have verified by invoice its the 875W. I'm not sure what else to do at the moment, II do have a copy of the dump from the last BSOD event but at this time I'm not 100% they are connected. 

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  • Tesla1856

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    Posted May 6th, 2017 11:00

    lucaslp wrote:

    1. I was not having the issue before,

    2. I have reseated the card, uninstalled

    3. and reinstalled the drivers,

    4. and have verified by invoice its the 875W.

    1. OK, good to know

    2. Good. What exact make and model is it

    3. What version, where did you get them, and did you try a "clean-install"?

    4. Excellent

    Assuming the power supply wire colors indicate the 12v rails going to the video cards:
    Try with a power connector from each wire set at the same time.
    Meaning, with a single card ...
    use either P14 OR P15
    and ALSO
    either P16 OR P17.

     

    Understand? Confirm which you are using.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Tesla1856

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    Posted May 6th, 2017 12:00

    lucaslp wrote:

    2. NVIDIA GeForce GTX 1070

    3. Directly thought the Nvidia GeForce Experience Console

     

    4. As for the power supply I was using P17 but noticed a sticker saying that in 525W configuration it wouldn't be active. Because of that sticker and the fact I was still getting the issue I switched to the P15 supply. 

    2. Nvidia doesn't make cards. Make and model please.

    3. So, that's where you got them, but that's not declaring a version.

    4. Good. Yes, I think either P14 or P15 should be used first (or exclusively). At least, that's the way I've always done it with my AMD-5870 and now my GTX-1070... in my Aurora-R1 (with same 875w PS as your Aurora-R4).

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Tesla1856

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    Posted May 6th, 2017 12:00

    Aurora-R4

    1. Are you running BIOS A11 ?

     

    2. Does machine pass ePSA Diagnostics (outside of Windows)?

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • lucaslp

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    Posted May 6th, 2017 12:00

    2. NVIDIA GeForce GTX 1070

    3. Directly thought the Nvidia GeForce Experience Console

    As for the power supply I was using P17 but noticed a sticker saying that in 525W configuration it wouldn't be active. Because of that sticker and the fact I was still getting the issue I switched to the P15 supply. 

  • lucaslp

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    Posted May 6th, 2017 13:00

    Sorry the manufacturer was EVGA, 
    EVGA - Products - EVGA GeForce GTX 1070 SC GAMING, 08G-P4-6173-KR, 8GB GDDR5, ACX 3.0 & LED - 08G-P4-6173-KR 

    Currently running Version 382.05 Release Date 05/03/2017

    Yes to Bios and to ePSA

    I have been attempting to cause the issue the last few hours and with the side panel off and a few less peripherals it has yet to happen again.

  • lucaslp

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    Posted May 6th, 2017 16:00

    Apparently my other post is being moderated but I did receive yet another BSOD of death... I got the DMP file but its 1GB. Do you know where I can find the Minidump and would that be of any assistance in this problem.

  • AAA737flyer

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    Posted May 6th, 2017 18:00

    In GeForce select all games to OPTIMAL settings.

    Then open Nvidia Control Panel by Right clicking on desktop. Once there select these settings. After making a change select APPLY before moving on to next step.

    1) Under 3D settings:

    Adjust image..... select "use the advanced 3D image settings

    Manage 3d settings.... select Global Settings Tab. That's all you need to do.

    Configure Surround, PhysX..... Under processor tab select your 1070 video card

    2) Under "check" in box to disable G-SYNC

    everything else under Display leave be.

    3) Stereoscopic 3D:

    disable sterodscopic 3D

    Once all is completed, open GeForce and select your game and hopefully it will work for you.

  • Tesla1856

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    Posted May 6th, 2017 18:00

    lucaslp wrote:

    1. Do you know where I can find the Minidump

    2. and would that be of any assistance in this problem.

    1. I think you have to set it for those instead of normal/large ones

     

    2. I've fixed stuff like this before and didn't really need them.

    Posts usually get moderated due to links or pics.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.