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16301
February 23rd, 2015 05:00
black screen at boot
the new alienware 17 black screen after switching on , till i pressed the power button to switch it off !!!
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Unsolved
This post is more than 5 years old
27 Posts
0
16301
February 23rd, 2015 05:00
the new alienware 17 black screen after switching on , till i pressed the power button to switch it off !!!
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Milena M458
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2.7K Posts
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February 24th, 2015 13:00
Are you able to see a blinking cursor or you just have solid black screen?
shilajit1994
27 Posts
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February 26th, 2015 07:00
just a solid black screen.
Arnaud_72
7 Posts
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February 26th, 2015 07:00
I have gotten the same on a few occassions now.
It started about two weeks ago, I went to turn on my Alienware 17 laptop and it remained at a blank black screen, the keyboard had lit up. I had to turn it off, left it for a while and came back to it a few hours later and it worked then. Only to get shouted at my it because i didn't turn it off properly ... but I've had the black screen at least 5 times since.
It also sometimes when it does work, the screen will turn white for a few seconds and then go back to normal when I'm using it.
Not sure if its the same problem but yeah...
shilajit1994
27 Posts
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February 26th, 2015 09:00
mine is new , if the problem persists more, then i will contact customer care. if u r in warranty, then u could tell the customer care about your issue.
Arnaud_72
7 Posts
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February 26th, 2015 09:00
Ah, mine is about 14 months old and warranty expired two months ago ish. I'll contact customer sup and see if anything can be done. thanks :)
Milena M458
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2.7K Posts
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February 26th, 2015 13:00
Do you hear the fans spinning, do the lights turn on?
What happen if you connect an external monitor to the system?
Any extra information will be appreciated.
shilajit1994
27 Posts
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February 27th, 2015 09:00
The thing is that- I powered on the laptop, light glows, but no alienware sign on the screen.Only black screen , after some time, i hold the power button to power off.
And i know fans start at load, so it works fine. I tried to connect a monitor, but I was not able to do.
Milena M458
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2.7K Posts
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February 27th, 2015 16:00
In that case it will be better to send the system to our repair facilities so they can check it out, if you live within US or Canada send me a PM with your service tag and a brief description of the problem so I can help you out otherwise contact the technical support in your country so they can assist you.
shilajit1994
27 Posts
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March 1st, 2015 00:00
i live in india. i called up the customer care, they told that it might be the problem from building up of static charge in motherboard. and they run a diagnostic from bios, where there was no negative results. so , there is no hardware issue.
Milena M458
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2.7K Posts
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March 3rd, 2015 08:00
It’s better if you contact the technical support department so they can troubleshoot and fix the system for you.