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3421
September 13th, 2012 15:00
Bricked MIO board, I think :(
I have a M15x - purchased May 2010
Had some software issues and decided to reload Windows with a clean install. I used the restore CD that shipped with my laptop to install Windows and also used the Dell driver CD to install the drivers and CC (now I know this was a fatal mistake). Command Center began spitting out NET error messages right after install. After spending 2 days researching, uninstalling, reinstalling, dissipating all of the power by removing the CMOS and regular battery, I have come to the very sad conclusion that the use of the Dell CD has bricked my MIO board. Use of the Dell diagnostics (multiple times) nets this error: Error Code 5D00:0009, UUTUSBTM - INITIALIZATION-FAILURE. User must reattach unit on HUB port 4 and re-start test.
Had some software issues and decided to reload Windows with a clean install. I used the restore CD that shipped with my laptop to install Windows and also used the Dell driver CD to install the drivers and CC (now I know this was a fatal mistake). Command Center began spitting out NET error messages right after install. After spending 2 days researching, uninstalling, reinstalling, dissipating all of the power by removing the CMOS and regular battery, I have come to the very sad conclusion that the use of the Dell CD has bricked my MIO board. Use of the Dell diagnostics (multiple times) nets this error: Error Code 5D00:0009, UUTUSBTM - INITIALIZATION-FAILURE. User must reattach unit on HUB port 4 and re-start test.
I have emailed AWCC-Resolution_Experts@Dell.com as well as Chris at Dell.
Does anyone have any other suggestions I can try?
This is my son's computer, it was a graduation gift and it seems I have pretty much broke it by trying to fix it for him. I am very upset at myself for not doing some online research prior to using the restore CD, however in my umpteen years of working on computers, I have never heard of a manufacturers CD bricking a board before. I don't understand why Dell hasn't reached out to its customer base and let them know that use of this CD will very likely destroy their laptop.......
This is my son's computer, it was a graduation gift and it seems I have pretty much broke it by trying to fix it for him. I am very upset at myself for not doing some online research prior to using the restore CD, however in my umpteen years of working on computers, I have never heard of a manufacturers CD bricking a board before. I don't understand why Dell hasn't reached out to its customer base and let them know that use of this CD will very likely destroy their laptop.......
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shannon9999
2 Posts
0
September 13th, 2012 16:00
I just got off the phone with Dell tech support. They are sending me a box to return the laptop to them for a MB and MIO board replacement.
Hoping this takes care of the problem, although I am a little worried about the O/S and drivers. Does anyone know if they will do a clean OS install while it's there? The tech support person I spoke with wasn't sure.
Gotta give Dell and A+ so far......
Skjult
2 Posts
0
December 29th, 2012 07:00
So i just re-installed windows 7 professional onto my m17x R2 and used the resource disk to install Command Center and the same thing happened to me. After hours of researching, diagnostics and frustration i finally had to realize that my MIO-Board chip was shot.
I called the alienware support line 866-287-6727 and managed to get out of them that if you use the resource disk to install command center it has a 90% chance of frying the MIO board.
I got him to admit that its dells fault and as soon as the ownership transfer goes through (i just bought the computer yesterday) they are going to replace the part for me. (My warranty is expired but he said they would make an exception in this case)
I would suggest anyone who has this problem to call dell and tell them what happened with the resource disk, hopefully they will replace your motherboard as well. Just make sure to emphasize how this is alienware's fault and there was no way of knowing this could happen and you should be fine.
Hope this helps someone
-Skjult.
"Time is an illusion, lunchtime doubly so"
Cenobitez
348 Posts
0
December 29th, 2012 18:00
You can remove your hard drive (its quite easy normally) before sending it, as they don't need the hard drive, this way you can rest assured your data is safe :)
Alienware-L_Por
842 Posts
0
December 31st, 2012 10:00
Or instead of calling you can send an e-mail to AWsocialmedia@dell.com.