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3474
August 8th, 2016 04:00
Can't update "Chipset Intel Management Engine interface driver"
Hi all,
It seems that my Alienware 17 R3 cannot update its Chipset Intel Management Engine interface driver to v11.0.0.1173, A02. The SupportAssist tells me I need to Reboot my machine before proceeding. After Reboot, nothing will happen and same story again.
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Eimy_B
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4.4K Posts
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August 8th, 2016 15:00
Hi,
We're currently working to get that behavior straightened. Thanks for the feedback. There's no need to keep trying to download the update. The version you currently have is the latest one available.
WGibbo
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August 10th, 2016 06:00
I was hoping this will resolve my laptop's issue regarding its SHUTDOWN problem. It occasionally gets stuck in middle of Shutdown process and I have to press and hold power button to shut it off manually. (Win 10)
This is very frustrating for a $3K brand new laptop. Isn't it?
WGibbo
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August 10th, 2016 16:00
YES according to SupportAssist screenshot you see in post #1.
Eimy_B
4 Operator
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4.4K Posts
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August 10th, 2016 16:00
Do you have the latest Bios version installed?
Eimy_B
4 Operator
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4.4K Posts
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August 11th, 2016 19:00
That's not the Bios driver, please install the driver here.
WGibbo
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August 12th, 2016 05:00
I just did. Hopefully it resolves the issue.
Eimy_B
4 Operator
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4.4K Posts
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August 12th, 2016 15:00
Ok, let me know how it goes!
WGibbo
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August 18th, 2016 22:00
Unfortunately power-related issues still exist. Whenever I select 'SLEEP' option from Windows start menu, laptop shuts itself down.