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2 Posts

760

September 13th, 2016 01:00

Delivery times.

Just bought Alienware 15 (upgrading from our M17x).

However, why does it state 3-5 business working days when in fact it's more like 3 weeks.

6 Operator

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4.4K Posts

September 13th, 2016 09:00

Hi,

I believe you are looking at the amount of time it will take for your order to arrive at your address after it has shipped. The estimated delivery date is an estimated date that is calculated based on three factors:

  • Production/Packing time - This is the time that it will take to assemble and/or pack your order for shipment. The length of time is influenced by the production build time and/or product availability.
  • Payment method - The amount of time it takes for authorization of the payment is different for different forms of payment such as Credit Cards, Pay Pal, and Dell Preferred Account.
  • Shipping Option chosen at the time of purchase - The Shipping option is the amount of time it will take for your order to arrive at your address after it has shipped.

The estimated delivery date may change, you can keep track of this information by checking the order status on the Dell support site, click here for the link. You can contact the Sales support department for more information. 

2 Posts

September 14th, 2016 08:00

I know. I've been to this show before and it lets the service down.

It stated online dispatched 3-5 working days. So when I'm dropping £3k I want that.

The units are all module fit. And with testing you are looking at 48hrs. It's been 7days already. I took a week off thinking they would have been here by now.

Same thing happened last time I bought 2 M17x

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