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November 22nd, 2013 00:00
Flashing screen (M14x R2)
Recently I've been seeing mild occasional flickers on my laptop's screen (mostly to white, sometimes a bit of color; also slightly distorted views of what I was looking at). They've always gone away almost instantly, but it is getting more and more frequent, and worse.
Moments ago my screen went completely white, flickering like that for a few seconds at a time. It seems to go away if I tilt the screen a little more, but then it comes back again. So, my problem is getting worse.
The flickers have only been happening for about two days, and because I am in college I have not had a chance to contact support about it yet, but now that the issue is getting worse I have no choice; it is nearing finals time, and I can't have my computer mess up now. It IS under warranty.
Is there an easy and/or quick way to figure out what is going wrong with my screen and fix it?
DELL-Manshu S
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November 22nd, 2013 01:00
Hi Kyrael,
Please refer to the link given below which may have important information for you:
http://dell.to/1bbExvO
Please let me know if system passes LCD (BIST) Built in self test.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.
Kyrael
23 Posts
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November 26th, 2013 23:00
I ran the tests; the display fault (flickering screen) was displayed during the test, i.e. the screen flickered during the test.
The flickering is becoming more frequent and lasting longer, too. I no longer can play some games because of how distracting and disrupting it is, and it makes studying and submitting homework assignments a hassle as well.
DELL-Manshu S
4 Operator
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2.2K Posts
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November 27th, 2013 11:00
Hi Kyrael,
As you mentioned that display flickers during test as well, it can be an issue with LCD assembly.
Also, you can connect system to an external display to isolate the issue.
I have added you as a friend. Please send me a private message with Service Tag and name listed on the account. To send a private message click on my DELL-username and then click "Send a Private Message". Provide your service tag and contact information so that I may access your system records.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.
Kyrael
23 Posts
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November 30th, 2013 13:00
I have added you and sent the message. Hopefully this can be resolved before finals; as it is, writing essays and looking up information becomes tedious thanks to all of the flickering.
DELL-Manshu S
4 Operator
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2.2K Posts
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December 1st, 2013 13:00
Hi Kyrael,
Sorry for the delay.
I have replied to your PM.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.